Learn about the new features and enhancements added to previous releases of iCenter.
For details of iCenter changes arranged by release number, see section New features by release.
When you log in to iCenter, you can select the Open Service Request Real-Time Update option to have iCenter refresh data on open SRs from the CRM data source system. The number of facilities for which you can refresh SRs has increased from five to 25.
GE will use this information to improve your iCenter experience.
A new Active Onwatch tile[ regional availability] was added to the Home page. This opens the Service Request view, which you can use to check the status of Onwatch Service Requests that have been submitted or started. For details, see topics Monitor service request status and Consult the Activity view data dictionary.
A new Active Corrective Repairs tile was added and the Open SR tile was removed from the Home page. For details, see topics Monitor service request status and Analyze equipment service history.
This release made support for the ServiceMax CRM as an iCenter data source available for some countries in the Latin America region.
A new Active Onwatch view was added to the Service Request view. You can check the status of Onwatch Service Requests that have been submitted or started. For details, see topics Monitor service request status and Consult the Activity view data dictionary.
A number of Equipment view labels were revised for clarity.
Label name | UI location | |
---|---|---|
From | To | |
Equipment availability | Availability at submission: |
|
Start System Availability | Availability at Task Started |
|
Completion System Availability | Availability at Task Completion |
|
For details, see topics Consult the Activity view data dictionary and Consult the Equipment view data dictionary
When you click an entry in a Service Request or Task view to display the Details panel, a spinner is displayed until the data completes loading, so you can be sure the data you are viewing is for the selected record.
For details, see topic Inspect record details in a view
A new Active Corrective Repairs view was added. You can check the status of corrective repairs that have not yet been completed. For details, see topics Monitor service request status, Analyze equipment service history, and Consult the Activity view data dictionary.
A new FMI service request type was added. You can track the status of Field Modification Instructions (FMI) SRs separately from manufacturer-initiated Recall SRs. For details, see topics Monitor field modification service requests and Monitor manufacturer Recall service requests.
GE service documents associated with equipment are available in Poland, Slovakia, and the Czech Republic. For details, see topic Download GE service documents associated with equipment.
Service Requests and current equipment data are available in near real time.
This grid data can be downloaded into a comma separated value (CSV) file, which you can open in a spreadsheet program
Canceled service request are not displayed in Activity, Contract, or Equipment views:
SRs with a status of canceled are not displayed in the following Details panel tabs:
For assets that do not have active contract/warranty coverage, a value is not displayed in these areas of the Equipment view:
There may be some differences in the availability or operation of iCenter features in the different regions in which iCenter is available. You may notice in your instance of iCenter that Help Center topics describe some grid column headings/detail panel labels that are not displayed or do not contain data. For example:
† These columns display data in Australia and New Zealand but not Korea.
When GE services or repairs your equipment, it creates service documents such as Planned Maintenance (PM) Checklists, Service Debriefs, and Service Request (SR) Reports in its eDigi tool. iCenter can be configured to access these service documents, so you can download them in the Activity view.[ regional availability] This configuration is based on a supported data source/country pair and one or more document types.
These service documents are associated with specific SRs and tasks in the Details panel of Service Request and Task views. You can download the document in the formats stored in the eDigi tool, for example, documents, spreadsheets, and images.
When you submit a Service Request (SR) to have equipment serviced or repaired by GE, a confirmation message is displayed. This message contains either confirmation that a Service Request Successfully Created and provides details of the SR, or confirmation that the request has been received and you will be contacted shortly with details.
You can submit an SR in the Activity and Equipment views.
The applied filter button at the top of an Activity, Contract, or Equipment view has been changed to operate as a delete button. Click this button to clear all of the filters previously specified for that column. You can still clear one or more individual filters for a column using the Filter icon.
This enhancement makes it quicker and easier to clear a set of filters from a view.
A Cost center column was added to the grid in all ActivityService Request and Task views.
You can filter this Cost center column to create custom department views, which you can then save as Home page tiles.
A Life Cycle Status column has been added to the grid in all Contract views.
You can filter this Life Cycle Status column to create custom contract views for equipment that is currently in production, which you can use to more accurately assess contract costs. You can then save custom views as Home page tiles.
Contract column headings in the Equipment view have been relabeled to better represent the data presented. "Contract start/end" have been renamed to "Coverage start/end" in all Equipment view grids and data panels.
Contract column headings in the Contract view have been relabeled to better represent the data presented. "Contract start/end" have been renamed to "Coverage start/end" in Contract view grids and data panels.
You can send a Closed Service Report (CSR) for an individual item in the Equipment view. The report is generated as a PDF file, which you can open in Adobe Acrobat, and included as an attachment to an email sent to the specified user.
You can view contract details for equipment in a Contract view. Active contract details is the default view.
You can set filters to specify the status or life cycle of contract details to view, and you can create customized views of these settings and create a view favorite to be displayed as a tile on the Home page.
You can view service requests (SRs) in an Activity view. Tracked Service Request is the default view.
You can view service request (SR) component tasks in an Activity view. Tracked Tasks is the default view.
You can set filters to specify the types of SRs or SR tasks to view, and you can create customized views of these settings and create a view favorite to be displayed as a tile on the Home page.
The Service Activity report (SAR) includes historical uptime data from previous years if available. For details, see topic View asset service history.
For details, see topic Consult the Equipment view data dictionary.
The dates in times in Closed Service Reports (CRS) and Monthly Summary Reports (MSR) have been changed to reflect the asset's local time zone rather than GMT. For details, see topics Subscribe to service request reports, Download GE service documents associated with equipment, and Send a closed service report.
Some NM and VASC products support utilization data reporting. Check with your GE representative to find out which products in these modalities are supported. For details, see topics Generate utilization reports, Analyze raw utilization data, Analyze utilization overview data, and Consult the iCenter data dictionary.
The Series ID column in the Utilization Excel Export report identifies MR series data. The Utilization report column indicates whether that series ID record is included in the Utilization overview report. For details, see topics Analyze raw utilization data and Consult the iCenter data dictionary.
This business review report provides analysis of key GE service metrics to support periodic reviews [ regional availability]. For details, see topics Generate business review reports and Monitor imaging asset fleet service quality.
This maintenance report provides analysis of key GE service metrics to support periodic reviews. For details, see topics Generate maintenance reports and View asset service history.
For details, see topic Analyze utilization overview data.
The default date range for report data has changed from 364 to 90 days. For details, see topic Generate utilization reports.
This menu has been removed from the top of Maintenance reports as the Save As function is not applicable. For details, see topics Save a custom report and Modify a saved custom report.
The default date range of data included in the Planned Maintenance Schedule report has been reduced from 25 months (current month +/-12 months) to 7 months (current month +/-3 months).
New Start and End date fields were added to the top of the report to enable you to change this default date range. You can extend the date range to cover up to 25 months.
The current month column is emphasized in gray to help you to focus on it in a range of months.
<Equipment description> <Equipment ID> has <x> exams more/less than the peer group <y>
A bar above the chart shows the Start time, Duration, and End time for the overall exam.
Merging this information into a single utilization detail and utilization summary report removes the complexity of determining which of several similar reports to view, as well as of analyzing why the same information is displayed in different formats in similar reports. Additionally, the number of assets that can be included in a report has been increased from 20 to 200.
The mechanism for selecting assets to include in utilization reports has changed from a drop-down selection list to a click to select page.
For the Utilization Excel export report, the selection page also contains Start Date and End Date selector fields at the top left of the screen.
You can use this additional raw data to analyze exam series according to your needs.
Labels in a CSR generated as a PDF file are provided in both French and English.
The revert button to clear any filters you no longer wish to apply to Maintenance reports has been removed. To clear a filter, click elsewhere in the graph.
The format of date data exported from iCenter Activity, Contract, and Equipment views and the Utilization Excel Export report has been modified to ensure that dates are correctly recognized by third-party spreadsheet tools such as Microsoft Excel*. Dates are exported in yyyy-mmm-dd (for example, 2016-02-24 represents February 24, 2016).
You no longer need to manually remove the preceding equals sign (=) from a cell containing date data in downloaded .csv files in order to enable Excel to interpret the data correctly as dates. When you open the file in Excel, the date format is presented as appropriate for your locale settings.
Facilities are listed in ascending alphabetical order (A-Z) in groups. For details, see topics Add Facilities to a group and Switch facilities or groups.
Facility Groups on the iCenter title bar displays the number of facilities in the currently selected group and opens the Facility switcher, in which you can select the facilities and groups to display in the content area. From the switcher, you can access the My Facilities tab in the Account dialog box, where you create and manage facility groups.
This document has been updated to reflect report updates in the Series and Summary tabs. You can download this PDF from the FAQ section of topic Analyze utilization overview data.
A beta version of Help Center in Japanese is available to support the limited data set preview of iCenter in Japan. For details, see topic Identify iCenter regional availability
This provides a more convenient access to the site map than returning to the Home page and clicking the View all links.
As we continue to make Help Center available in additional languages supported by the GE regions in which the iCenter application is available, such regional indicators may appear before language versions are available. If Help Center has not yet been translated into the language you selected in your iCenter profile, it will be displayed in US English. Localized versions of Help Center will typically follow in an update to a full release (for example, revision 1.6.1).
As we continue to make Help Center available in additional languages, such regional indicators may appear before language versions are available. If Help Center has not yet been translated into the language you selected in your iCenter profile, it will be displayed in US English.
Regional differences in features or functionality are clearly indicated in topics.
Work is continuing to localize Help Center into all languages supported by all the GE regions in which the iCenter application is available.
The home page has been redesigned to make it easier for new users to understand what iCenter is and how to optimize its use.
A new sketch cast video provides a brief overview of how iCenter can help to keep equipment operational and audit-ready as well as to optimize operational efficiency and capital planning.
Links to key overview topics provide the information all users need to discover the essentials of iCenter and to advance their understanding.
You can access this new iCenter Help directly from the Help menu in the iCenter application or by entering its URL in your web browser.
Facilities are listed in ascending alphabetical order (A-Z) in groups. For details, see topics Add Facilities to a group and Switch facilities or groups.
From the My Facilities tab in the My Account dialog box, you can view the facilities you have access to and assign one or more of them to the default My Group container, or create groups of your own based on your preferences.
The My Profile menu and dialog box have been renamed to Account to reflect the additional content available in release 3.10.0
You can subsequently modify or cancel a subscription you previously set up.
The limit for the amount of equipment you can include in an ESR or alert subscription has been significantly increased from 40 to 3,000.
Major releases provide new features, enhancements to existing functionality, and bug fixes for previous issues. This section highlights the changes introduced in the previous releases of iCenter. Releases are listed in chronological order, starting with the most recent previous release of iCenter.
For details of Help Center release numbers corresponding to iCenter release numbers, see topic Help Center revision history.
For details of iCenter changes arranged by application areas, see section New features by functional areas .
A beta version of Help Center in Japanese is available to support the limited data set preview of iCenter in Japan. For details, see topic Identify iCenter regional availability
This service pack addressed a number of bugs No new features or enhancements were introduced.
This release made iCenter available in the Asia-Pacific (AP) region. No new features or enhancements were introduced.
This service pack addressed a number of bugs. No new features or enhancements were introduced.
This service pack addressed a number of bugs. No new features or enhancements were introduced.
This service pack addressed a number of bugs. No new features or enhancements were introduced.