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Discover when features were introduced in iCenter

Learn about the new features and enhancements added to previous releases of iCenter.

Maintain, Plan, Perform. iCenter is an on-line equipment maintenance and management software. It provides data and analytics on equipment status, location, maintenance history, utilization, and planning.
This topic provides a cumulative record of the features, enhancements, and significant bug fixes introduced in previous releases of iCenter since 3.11.0 for APM2018APR. You can view this information in either of the following ways:

New features by functional areas

This section lists the significant new features, enhancements, and bug fixes introduced in previous releases of iCenter, arranged by functional areas:

For details of iCenter changes arranged by release number, see section New features by release.

iCenter Login

  • The number of facilities for which SRs can be refreshed increased [APM2017SEP][ regional availability]

    When you log in to iCenter, you can select the Open Service Request Real-Time Update option to have iCenter refresh data on open SRs from the CRM data source system. The number of facilities for which you can refresh SRs has increased from five to 25.

    Tell me (go to help topic)
  • Customer survey displayed on initial iCenter login [4.4.0][ regional availability]
    The first time you log in, iCenter displays a customer survey requesting the following information:
    • Telephone number to return any service calls you place with GE Support
    • Job function most closely related to your role: Biomed, Radiology, Executive, or Other
    • Whether or not you would like to receive occasional emails from GE

    GE will use this information to improve your iCenter experience.

    Customer survey
    Tell me (go to help topic)

Home page

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Activity, Contract, and Equipment views

  • ServiceMax CRM for LATAM[ regional availability] [APM2018MAY]

    This release made support for the ServiceMax CRM as an iCenter data source available for some countries in the Latin America region.

  • Active Onwatch activity view[ regional availability] [APM2018MAY]

    A new Active Onwatch view was added to the Service Request view. You can check the status of Onwatch Service Requests that have been submitted or started. For details, see topics Monitor service request status and Consult the Activity view data dictionary.

  • Equipment view columns relabeled [APM2018MAY]

    A number of Equipment view labels were revised for clarity.

    Label name UI location
    From To
    Equipment availability Availability at submission:
    • New Service Request dialog box
    • Activity > Service request view
    • Task view > Details Panel > Service Request tab
    • Equipment view > Details Panel > Activity tab
    Start System Availability Availability at Task Started
    • Service Request Grid > Details Panel > Task tab
    • Task view > Details Panel > Service Request tab
    • Equipment view > Details Panel > Activity tab
    Completion System Availability Availability at Task Completion
    • Service Request view > Details Panel > Task tab
    • Equipment view > Details Panel > Activity tab

    For details, see topics Consult the Activity view data dictionary and Consult the Equipment view data dictionary

  • Activity Details panel loading indicator [APM2018MAY]

    When you click an entry in a Service Request or Task view to display the Details panel, a spinner is displayed until the data completes loading, so you can be sure the data you are viewing is for the selected record.Spinner

    For details, see topic Inspect record details in a view

  • Submit service request button changed [APM2017OCT]
    In the Activity and Equipment views, the button to submit a service request has changed:
    • FROM: New SR button New Service Request
    • TO: Create SR button Create Service Request
    Tell me (go to help topic)
  • Canceled service requests not displayed in views [APM2017SEP]

    Canceled service request are not displayed in Activity, Contract, or Equipment views:

    • The Canceled SR status has been removed from the following areas:
      Activity view:
      • Service request grid > Service request status column filter
      • Task grid > SR status column filter
      • Task grid > Task status column filter
      Equipment view:
      • Details panel > Activity tab, Status filter
    • Equipment view:

      SRs with a status of canceled are not displayed in the following Details panel tabs:

      • Activity
      • Task
    Tell me (go to help topic)
  • Uptime data not displayed for assets out of contract/warranty [4.6]

    For assets that do not have active contract/warranty coverage, a value is not displayed in these areas of the Equipment view:

    Equipment grid:
    • Clock SDI
    • Clock uptime
    • Contract uptime
    • Current year contract uptime %
    • Date range over which yearly equipment uptime is calculated
    • Uptime calculated from
    • Using department
    Equipment view Details panel > Overview tab > Uptime section
    • Contract Uptime(%)
    • Date range over which yearly equipment uptime is calculated
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  • Equipment view columns/data displayed only in relevant regional instances of iCenter [4.6][ regional availability]

    There may be some differences in the availability or operation of iCenter features in the different regions in which iCenter is available. You may notice in your instance of iCenter that Help Center topics describe some grid column headings/detail panel labels that are not displayed or do not contain data. For example:

    • In the APAC/ANZ and ASEAN/South Asia regions, the following columns are not displayed in the Equipment view grid or details panel:
      • Cost center
      • End of life
      • Manufacturer
      • Using department
    • In the APAC/ANZ region, the following grid column headings/detail panel labels are displayed in the Equipment view grid or details panel, but no data is supplied:
      • Acquisition
      • Acquisition method†
      • Coverage
      • Double overtime hours
      • Double overtime travel hours
      • Overtime hours
      • Overtime travel hours
      • Retirement†

      † These columns display data in Australia and New Zealand but not Korea.

    In the LATAM region, the following columns are not displayed in the Contract or Equipment view grid or details panel:
    • Actual uptime
    • Clock SDI
    • Clock uptime
    • Contract uptime
    • Current year contract uptime %
    • Date range over which yearly equipment uptime is calculated
    • End of Life
    • Manufacturer
    • Overtime hours
    • Uptime
    • Uptime calculated from
    • Using department
    Tell me (go to help topic)
  • Service Request confirmation message [4.5]

    When you submit a Service Request (SR) to have equipment serviced or repaired by GE, a confirmation message is displayed. This message contains either confirmation that a Service Request Successfully Created and provides details of the SR, or confirmation that the request has been received and you will be contacted shortly with details.

    You can submit an SR in the Activity and Equipment views.

    New Service Request message with SR detailsNew Service Request message with confirmation
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  • Clear filter function changed in all view grids [4.4.0]

    The applied filter button at the top of an Activity, Contract, or Equipment view has been changed to operate as a delete button. Click this button to clear all of the filters previously specified for that column. You can still clear one or more individual filters for a column using the Filter icon.

    This enhancement makes it quicker and easier to clear a set of filters from a view.

    Clear all filters in a column
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  • Contract column headings relabeled [3.11.0]

    Contract column headings in the Equipment view have been relabeled to better represent the data presented. "Contract start/end" have been renamed to "Coverage start/end" in all Equipment view grids and data panels.

    Contract details in equipment view
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    Monitor contracts in the Equipment view
  • Contract column headings relabeled [3.11.0]

    Contract column headings in the Contract view have been relabeled to better represent the data presented. "Contract start/end" have been renamed to "Coverage start/end" in Contract view grids and data panels.

    Coverage start/end labels in contract view
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  • View Contract pricing details [3.10.0]
    You can view contract pricing details associated with biomedical equipment in the following columns of a Contract view grid:
    • Annual rate
    • Base bill rate
    • Billing interval
  • Send closed service reports [3.9.0]

    You can send a Closed Service Report (CSR) for an individual item in the Equipment view. The report is generated as a PDF file, which you can open in Adobe Acrobat, and included as an attachment to an email sent to the specified user.

    Send service report dialog box
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    Send a closed service report
  • View contract details for equipment [3.9.0]

    You can view contract details for equipment in a Contract view. Active contract details is the default view.

    You can set filters to specify the status or life cycle of contract details to view, and you can create customized views of these settings and create a view favorite to be displayed as a tile on the Home page.

    Active contract details view
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  • View service requests and tasks separately [3.9.0]

    You can view service requests (SRs) in an Activity view. Tracked Service Request is the default view.

    You can view service request (SR) component tasks in an Activity view. Tracked Tasks is the default view.

    You can set filters to specify the types of SRs or SR tasks to view, and you can create customized views of these settings and create a view favorite to be displayed as a tile on the Home page.

    Tracked Service Request viewTracked Service Request Tasks view
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Reports

  • Utilization overview report [APM2018FEB]
    • Series tab: Asset selection and date filtering UI changes
    • Summary tab: Tooltip shows the number of facilities and assets in benchmark calculations

    For details, see topic Analyze utilization overview data.

  • Utilization Excel export report [APM2018FEB]

    The default date range for report data has changed from 364 to 90 days. For details, see topic Generate utilization reports.

  • Other views [APM2018FEB]

    This menu has been removed from the top of Maintenance reports as the Save As function is not applicable. For details, see topics Save a custom report and Modify a saved custom report.

  • Default date range changed in Planned Maintenance Schedule report [APM2017SEP]

    The default date range of data included in the Planned Maintenance Schedule report has been reduced from 25 months (current month +/-12 months) to 7 months (current month +/-3 months).

    New Start and End date fields were added to the top of the report to enable you to change this default date range. You can extend the date range to cover up to 25 months.

    Date range parameter

    Date picker parameter

    The current month column is emphasized in gray to help you to focus on it in a range of months.

    Sample Planned Maintenance Schedule report

  • Tell me (go to help topic)
  • Utilization overview report UI changes [APM2017SEP]
    • The following labels in the Utilization overview report have been renamed for clarity:
      • Exam time > Exam duration
      • Series time > Series scan time
      • Avg. Exam Time > Avg. Exam duration
    • In the Summary tab, a tooltip was added for peer group delta values to show how they compare to those at peer group facilities:
      <Equipment description> <Equipment ID> has <x> exams more/less than the peer group <y>
    • In the Series tab, the Series detail charge was revised:

      A bar above the chart shows the Start time, Duration, and End time for the overall exam.

      A color-coded block provides the following information for each series within the exam:
      • Series duration
      • Series Start - End times in hh:mm:ss am/pm format
    Tell me (go to help topic)
  • Closed Service Report (CSR) enhancements [4.6][ regional availability]
    The following changes have been made to the CSR:
    • the report is generated in one of the following languages (rather than a single report with labels in both languages), depending on the language specified in your My Account profile:
      • French (Canada)
      • English (US): default for all other language settings
    Closed Service Report
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  • Utilization reports simplification [4.5]
    The following individual utilization reports have been merged into a single Utilization overview report:
    • Utilization Detail - Multiple System
    • Utilization Detail - Single System
    • Utilization Monthly Summary
    • Utilization Summary
    • Utilization Summary - Date Range
    These regionalized versions have been merged into a single Utilization overview - Regionalized report
    • Utilization Detail - Multiple System Regionalized
    • Utilization Detail - Regionalized
    Sample Utilization overview report: Summary tab

    Merging this information into a single utilization detail and utilization summary report removes the complexity of determining which of several similar reports to view, as well as of analyzing why the same information is displayed in different formats in similar reports. Additionally, the number of assets that can be included in a report has been increased from 20 to 200.

    The mechanism for selecting assets to include in utilization reports has changed from a drop-down selection list to a click to select page.

    Asset selection - iCenter 4.5.0Asset selection - iCenter 4.4.0 and earlier

    For the Utilization Excel export report, the selection page also contains Start Date and End Date selector fields at the top left of the screen.Start and End Date fields

    Tell me (go to help topic)
  • Utilization Excel Export report contains additional data [4.4.0]
    The following data enhancements were made to the Utilization Excel Export report:
    • The Series time (mm:ss) column now provides seconds as well as minutes.
    • The exported spreadsheet is sorted initially by the following columns:
      1. Exam date
      2. Exam start time
      3. Series start time
      4. Equipment ID
    • A Total series time for exam (min:sec) column was added

    You can use this additional raw data to analyze exam series according to your needs.

    Sample Utilization Excel Export report
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  • Utilization report formats revised [4.2.0]
    The control for filtering dates in generated reports was revised in utilization reports (except the Utilization summary - date range report) to provide greater flexibility:
    • The period slider enables you to specify a single start and end date.
    • The new period drop-down enables you specify a range of dates within a selected time period of years, quarters, months, weeks, and days.
    Period slider - 4.0.0Period drop-down - 4.1.0
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    Note: These reports were superseded by the Utilization insights report at release 4.5.0, so links to these topics have been removed.
    • Generate utilization reports
    • Analyze utilization for equipment groups
    • Analyze utilization for equipment
    • Analyze monthly utilization for equipment
  • Date data formatted for export from iCenter [3.11.0]

    The format of date data exported from iCenter Activity, Contract, and Equipment views and the Utilization Excel Export report has been modified to ensure that dates are correctly recognized by third-party spreadsheet tools such as Microsoft Excel*. Dates are exported in yyyy-mmm-dd (for example, 2016-02-24 represents February 24, 2016).

    You no longer need to manually remove the preceding equals sign (=) from a cell containing date data in downloaded .csv files in order to enable Excel to interpret the data correctly as dates. When you open the file in Excel, the date format is presented as appropriate for your locale settings.

    Excel Utilization Excel Report
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  • Planned Maintenance Schedule Report updated [3.10.0]
    The Planned Maintenance Schedule report was updated for consistency with multiple source systems and the design of other reports:
    • Cover, Disclaimer, and PM Planning tabs were added. The report opens on the PM Planning page, in which the previous content of the report is displayed.
    • Modality column was added to the calendar heat map chart.
    • Scheduled, Started, and Completed status indicators (gray/orange/blue colored squares) were changed to status filters (hollow/half-full/filled blue circles) with the roll-up totals displayed to their right.
    • The visualization type for Report Filters on the right of the report was changed from horizontal Bar charts to Summary tables.
    • In the Facility filter, _Facility Code was appended to the Facility Name to distinguish between different facilities with identical names.
    PM Schedule report - 3.10.0PM Schedule report - 3.9.0
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Facility Groups

  • Switch Facility Groups displayed in the content area [3.10.0]

    Facility Groups on the iCenter title bar displays the number of facilities in the currently selected group and opens the Facility switcher, in which you can select the facilities and groups to display in the content area. From the switcher, you can access the My Facilities tab in the Account dialog box, where you create and manage facility groups.

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Help Center

  • Feature Focus: Utilization overview report Rev 3 [APM2018MAR]

    This document has been updated to reflect report updates in the Series and Summary tabs. You can download this PDF from the FAQ section of topic Analyze utilization overview data.

  • Japanese (BETA) [APM2018FEB]

    A beta version of Help Center in Japanese is available to support the limited data set preview of iCenter in Japan. For details, see topic Identify iCenter regional availability

  • Updated localized content for APM2017SEP release for:
    • Chinese (Simplified)
    • English (UK)
    • French (Canada)
    • French (France)
    • German
    • Italian
    • Korean
    • Portuguese (Brazil)
    • Spanish
  • Site map added to menu bar [APM2017SEP]
    Click the Site map option on the menu bar to view Help Center topics arranged by information needs:
    • HOME
    • WELCOME
      • Get started
      • Navigate
    • LEARN
      • How to
      • Reference

    This provides a more convenient access to the site map than returning to the Home page and clicking the View all links.

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  • Help Center available in all GEHC regions [4.6]

    GE Healthcare regions

    Regional differences in features or functionality in the implementation of iCenter are clearly indicated in Help Center topics like this:

    As we continue to make Help Center available in additional languages supported by the GE regions in which the iCenter application is available, such regional indicators may appear before language versions are available. If Help Center has not yet been translated into the language you selected in your iCenter profile, it will be displayed in US English. Localized versions of Help Center will typically follow in an update to a full release (for example, revision 1.6.1).

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  • Regional availability notations [4.5]
    Help Center is a single site for all regions in which iCenter is available. Regional differences in features or functionality in the implementation of iCenter are clearly indicated in Help Center topics like this:

    As we continue to make Help Center available in additional languages, such regional indicators may appear before language versions are available. If Help Center has not yet been translated into the language you selected in your iCenter profile, it will be displayed in US English.

    GE Healthcare regions
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  • Help Center available in additional regions and languages [4.4.0]
    BETA versions of Help Center 1.4.0 are available in the following regions and languages:
    • US and Canada (USCAN ) : French (Canada)
    • Latin American (LATAM ) : Portuguese (Brazil)

    Regional differences in features or functionality are clearly indicated in topics.

    GE Regions map

    Work is continuing to localize Help Center into all languages supported by all the GE regions in which the iCenter application is available.

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  • Additional product overview sketch cast videos introduced [4.3.0]
    Two additional product sketch cast videos were added to the Help Center Home page, bringing these to a total of three:
    • Maximize equipment uptime to enhance patient throughput
    • Prepare for upcoming audits
    • Optimize asset utilization to increase productivity
    You can watch the videos cycle through in a timed sequence, or you can click the sequence dots below the video frame to select a specific video.
    Note: There is no audio associated with these sketch cast videos, so the speaker icon on the video playback bar is dimmed or crossed out depending on the convention of the web browser (Chrome, Internet Explorer, Firefox, or Safari*).
    Help Center home page - 1.3.0
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  • Help Center home page redesigned for persona-based training approach [4.2.0]

    The home page has been redesigned to make it easier for new users to understand what iCenter is and how to optimize its use.

    A new sketch cast video provides a brief overview of how iCenter can help to keep equipment operational and audit-ready as well as to optimize operational efficiency and capital planning.

    Links to key overview topics provide the information all users need to discover the essentials of iCenter and to advance their understanding.

    Links are then provided to topics that are most pertinent to the iCenter features most needed by job roles in the following areas:
    • Biomed
    • Radiology
    • Executive
    Help Center home page - 1.2.0Help Center home page - 1.0.0
    Tell me (go to help topic)

    The original information-needs-based topic structure is still available under the WELCOME and LEARN menus.

  • iCenter Help Center introduced [3.10.0]

    You can access this new iCenter Help directly from the Help menu in the iCenter application or by entering its URL in your web browser.

    The Help Center is designed to support your use of iCenter by addressing the following user information needs:
    • Welcome
      • Get started: What is iCenter and what functionality is available?
      • Navigate: How do I get around iCenter and perform basic tasks?
    • Learn
      • How to: How do I use iCenter to perform my equipment management tasks?
      • Reference: What does the data I'm viewing in iCenter mean?
    Help Center home page
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Account

  • My Profile relabeled as Account [3.10.0]

    The My Profile menu and dialog box have been renamed to Account to reflect the additional content available in release 3.10.0

  • Subscribe to ESRs and alerts separately [3.9.0]
    iCenter subscriptions for electronic service reports (ESRs) enable you to sign up to receive email messages providing:
    • Reports on Service Requests (SRs)
    • Alerts on equipment coverage expiration

    You can subsequently modify or cancel a subscription you previously set up.

    Subscription reports
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    Manage service request subscriptions
  • Include up to 3,000 equipment in ESRs and alerts [3.9.0]

    The limit for the amount of equipment you can include in an ESR or alert subscription has been significantly increased from 40 to 3,000.

    Subscription reports
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    Subscribe to email subscription reports and alerts

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New features by release

Major releases provide new features, enhancements to existing functionality, and bug fixes for previous issues. This section highlights the changes introduced in the previous releases of iCenter. Releases are listed in chronological order, starting with the most recent previous release of iCenter.

For details of Help Center release numbers corresponding to iCenter release numbers, see topic Help Center revision history.

For details of iCenter changes arranged by application areas, see section New features by functional areas .

iCenter APM2018MAY (4.12.x)
iCenter APM2018APR (4.11.x)
iCenter APM2018MAR (4.10.x)
iCenter APM2018FEB (4.9.x)
  • Japanese (BETA) [APM2018FEB]

    A beta version of Help Center in Japanese is available to support the limited data set preview of iCenter in Japan. For details, see topic Identify iCenter regional availability

iCenter APM2017OCT (4.8.x)
iCenter APM2017SEP (4.7.x)
iCenter 4.6.x - July 2016
iCenter 4.5.x - July 2016
iCenter 4.4.0 - December 2016
iCenter 4.3.0 - August 2016
iCenter 4.2.0 - June 2016
iCenter 4.1.1 - May 2016

This service pack addressed a number of bugs No new features or enhancements were introduced.

iCenter 4.1.0 - April 2016

This release made iCenter available in the Asia-Pacific (AP) region. No new features or enhancements were introduced.

iCenter 3.11.0 - March 2016
iCenter 3.10.1 - February 2016

This service pack addressed a number of bugs. No new features or enhancements were introduced.

iCenter 3.10 - January 2016
Release 3.9.2 - December 2015

This service pack addressed a number of bugs. No new features or enhancements were introduced.

Release 3.9.1 - November 2015

This service pack addressed a number of bugs. No new features or enhancements were introduced.

Release 3.9.0 - November 2015
Parent topic: Get started in iCenter