Learn how to submit a service request in the Activity view.
You can submit a service request (SR) to have equipment serviced or repaired by GE in the Activity view.
To submit an SR in the Activity view:
|Requester||Prepopulated with your iCenter user name|
|Phone Number *||Type in your telephone number|
|Phone Extension||Type in your telephone extension (if applicable)|
|Equipment ID *||Click the Select list and then select the ID for the equipment for which you are raising the SR|
|Description||Prepopulated with the description of the selected item of equipment
Note: This field displays up to the first 300 characters of a description.
|Owning Department||Prepopulated with the name of the department that owns the selected equipment|
|Problem Description *||Type description of the problem for which you are raising the SR|
|Availability at submission *||Click theAvailability at submission * list and then select the current status of the selected item of equipment:
Service Request Successfully Created
You can also Submit service requests in the Equipment view.