Look up the meaning of data fields displayed in iCenter views and reports.
For definitions of terms and acronyms used in iCenter, see topic Consult the iCenter glossary. For details of the iCenter views and reports that display these data fields, follow the links in the Displayed in iCenter columns below.
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Acquisition[ regional availability] | The date that the facility obtained the device. | Equipment views |
| Acquisition method[ regional availability] | The way the facility obtained the device:
|
Equipment views |
| Action | Information on the service or repair work that was performed on equipment | Activity views |
| Action taken | A description of a specific task that a Field Engineer performed as part of a Service Request. Also see Task. |
Monthly Service Report (MSR)[ regional availability] |
| Activity# | A unique identifier for a specific task that a Field Engineer performed as part of a Service Request. Also see Task. |
Closed Service Report (CSR)[ regional availability] |
| Activity type | A classification for a task that a Field Engineer performed as part of a Service Request:
|
Closed Service Report (CSR)[ regional availability] |
| Actual uptime[ regional availability] | The percentage of time that equipment is operational and available for use. | Contract view[ regional availability] |
| Age (yrs) | The age (in years) of imaging equipment in use at a facility. | Business Review dashboard report[ regional availability] |
| Annual rate[ regional availability] | The annual amount of the contract for specified equipment. It is typically invoiced on a monthly or quarterly basis. | Contract view[ regional availability] |
| Application[ regional availability] | An SR type indicating a clinical application case. See Service request type. | Service activity summary report |
| Asset | See Asset description. | Business Review dashboard report[ regional availability] |
| Asset availability | See Availability. | Business Review dashboard report[ regional availability] |
| Asset description | An explanation of a medical device provided by GE Service. | Utilization Excel export report |
| Asset ID | The unique identification number for a medical device assigned by GE Service (for example, bar code). | Equipment views |
| Asset not reporting data | Days on which iCenter has not received any data from the specified asset. Possible causes include network interruption or the system being offline. If connectivity remains an issue, contact GE for assistance. |
Utilization overview report |
| Asset reporting data | Days on which iCenter has received data from the specified asset. This indicates that assets are transmitting exam data reliably. |
Utilization overview report |
| Assets | The total number of assets whose utilization is calculated over the period of time selected in a report. | Utilization overview report |
| Asset utilization time | The total time (in hours, minutes, and seconds) taken to complete exams, including QA, over the selected time period. | Utilization overview report |
| Availability | The operational status of equipment:
|
Equipment views New Service Request confirmation message (Activity view) |
| Availability at submission | See Availability. | Activity view |
| Avg exam duration (mins) | The average time (in minutes) that the specified equipment was used for the specified exam. | Utilization overview report |
| Average utilization | The average utilization based on:
|
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Base bill rate[ regional availability] | The annual contract rate computed at the billing interval. For instance; if the annual rate is $100 and the billing interval is quarterly, the base bill rate is $25. | Contract view[ regional availability] |
| Benchmark | See Peer group delta. | Utilization overview report |
| Billable overtime hours[ regional availability] | The number of work hours the Field Engineer spent on a service request during hours defined in the service contract as "overtime". | Closed Service Report (CSR)[ regional availability] |
| Billable premium hours[ regional availability] | The number of work hours the Field Engineer spent on a service request during hours defined in the service contract as "premium". | Closed Service Report (CSR)[ regional availability] |
| Billable standard hours[ regional availability] | The number of work hours the Field Engineer spent on a service request during hours defined in the service contract as "standard". | Closed Service Report (CSR)[ regional availability] |
| Billing interval[ regional availability] | The frequency that contract payments are due, for example quarterly. | Contract view[ regional availability] |
| BMD | Bone mineral density. See Modality. | Activity views Contract view[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Cause | The issue that triggers an SR task to be created. | Activity views |
| City | The city in which equipment is installed in a facility. OR The city of an iCenter user's professional address. |
Business Review dashboard report[ regional availability] OR |
| Classification | Category of a medical equipment based on Emergency Care Research Institute (ECRI) or other local medical device classifications, for example:
|
Activity views |
| Clock SDI (%)[ regional availability] | Relationship of Down and Partially Down service incidents across 24-hour clock. Clock SDI is displayed by system ID and considers both Hard and Partial down time. Clock Service Delivery Index is calculated as: Uptime Hours divided by Total number of hours in that time period (typically 24 x total number of days). | Equipment views |
| Clock uptime[ regional availability] | Roll up of uptime across 24-hour clock. Clock Uptime Percent is displayed by system ID and considers Hard down time only. Clock Uptime is calculated as: Uptime Hours divided by Total number of hours in the time period (typically 24 x total number of days). | Equipment views |
| Closed < 24h (%) | The total number of Corrective Maintenance service requests fixed in less than 24 hours. | Service activity report[ regional availability] |
| Closed date/time (LTZ) | The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that the SR was closed. LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America. |
Closed Service Report (CSR)[ regional availability] |
| CMT | Computed Tomography. See Modality. | Activity views Contract view[ regional availability] |
| Coil type | The size/shape of coil needed for scanning a particular part of the anatomy. For example, different types of coil are needed to scan the head than the chest. | Utilization Excel export report[ regional availability] |
| Compare to peer group | Whether or not to show comparisons to metrics collected from healthcare facilities across a region and averaged. This enables you to compare your facility's utilization metrics against groups of peers. For example, you can compare the exam count for your facility to the average of exam counts at all facilities within a selected peer group. The nature of a peer group varies by region: In the APAC, CHINA, and LATAM regions, peer group comparisons are across all healthcare facilities in the respective region. In EGM and EU/CIS regions, peer group comparisons are either private or public healthcare facilities across the respective region. In the USCAN region, peer groups comparisons are across all healthcare facilities in either the US or Canada. | Utilization overview report |
| Completed | The date an SR task was completed. | Activity views |
| Completed (#) | The number of planned maintenance (PM) work orders completed | Service activity report[ regional availability] |
| Completed (%) | The percentage of planned maintenance (PM) work orders completed. | Service activity report[ regional availability] |
| Completed date | The date a planned maintenance (PM) work order was completed. | Service activity report[ regional availability] |
| Completion month | The month and year in which SRs were closed in M yyyy format (for example M 2016). Tip: Where a single letter may represent multiple months, view the months below the bars to determine the month from the calendar sequence.
|
Service activity summary report |
| Completion system availability | The operational status of iCenter at the time work on a service request is completed:
|
|
| Computed uptime (%) | The percentage of asset uptime (measured during contractual hours of cover) computed as: (Availability - Downtime) * 100) / Availability. |
Service activity report[ regional availability] |
| Contact email[ regional availability] | The email address of the individual listed as the facility contact in the Service Request. | Closed Service Report (CSR)[ regional availability] |
| Contact name[ regional availability] | The name of the individual listed as the facility contact in the Service Request. | Closed Service Report (CSR)[ regional availability] |
| Contact phone[ regional availability] | The telephone number of the individual listed as the facility contact in the Service Request. | Closed Service Report (CSR)[ regional availability] |
| Contract | The type of equipment coverage. See also Contract type. | Activity views |
| Contract code | See Coverage. | Activity views |
| Contract details[ regional availability] | The specific coverage details, including number and type, for equipment corresponding to a line in the service contract. There may be multiple contract lines for a specific asset. See also Contract number and Contract type. | Equipment views |
| Contract No. | The warranty or contract identifier (GEHC coding). | Service activity report[ regional availability] |
| Contract number | The GE-assigned unique identifier for a maintenance or service contract covering equipment. | Contract view[ regional availability] |
| Contract status[ regional availability] | The state of a device's contract coverage:
|
Contract view[ regional availability] |
| Contract supplier[ regional availability] | The organization providing contract coverage:
|
Contract view[ regional availability] |
| Contract type[ regional availability] | The type of equipment coverage, for example:
|
Contract view[ regional availability] |
| Contract uptime (%)[ regional availability] | Roll up of asset uptime in relationship to contracted hours. Contract uptime percent is displayed by system ID and considers Hard down time only. Contract Uptime shall be calculated Uptime Hours divided by Total number of Contract hours. Contract hours includes only contract hours with the system as per contract. | Equipment views |
| Contrast used | Whether or not any contrast or bolus was administered, or otherwise present, during an exam series:
|
Utilization Excel export report |
| Corrective | An SR type indicating an equipment problem to be fixed .See Service type. | Service activity summary report |
| Corrective action | The action taken to fix a problem identified in an SR task. | Activity views |
| Cost center[ regional availability] | Facility-defined designation for a department or category used to assign budget costs. | Activity views |
| Country | The country of an iCenter user's professional address. The country in which equipment is installed in a facility. |
|
| Coverage[ regional availability] | Scope of protection for equipment service and parts in a warranty or contract:
|
Activity views |
| Coverage end[ regional availability] | The date (in Month day, year format) that contract coverage ends. | Contract view[ regional availability] |
| Coverage start[ regional availability] | The date (in Month day, year format) that contract coverage began. | Equipment views |
| Covered hours[ regional availability] | The number of work hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". | Activity views |
| Covered travel hours[ regional availability] | The number of travel hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". | Activity views |
| C/P ratio | The ratio of Corrective to Planned SRs. | Business Review dashboard report[ regional availability] |
| Created | Date (in Month day, year format) that a record (service request, equipment, user account, etc.) was created in iCenter. | Activity views |
| Created by | The entity that created the asset record in iCenter (for example, GE sources). | Activity views |
| CRM data source | See Source system. | Not applicable |
| Cumulative duration (hrs) | The total time (in hours) it took to complete an exam with the specified equipment over the period of time selected in a report. | Utilization overview report |
| Cumulative exam duration (mins) | The total time (in minutes) that it took to complete an exam with the specified equipment over the period of time selected in a report. Duration is based on the time between the beginning of the first sequence and the end of the last sequence. | Utilization overview report |
| Current year contract uptime (%)[ regional availability] | The percentage of time, defined by a current contract, that equipment is operational and available for use. | Equipment views |
| Cust exp | Customer expectation. The anticipated requirement as defined in the source system (for example, A/B). | Business Review dashboard report[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Date | The date (in dd-mmm-yyyy) in which the activity was performed. | Closed Service Report (CSR)[ regional availability] |
| Date format | The format in which to display the month, day, and year of a date:
|
My Account dialog box |
| Date range over which yearly equipment uptime is calculated | The dates (in dd/mm/yyyy format) between which yearly uptime is calculated. | Equipment views |
| Day | A 24-hour time period beginning at 12:00:00am and ending at 11:59:59pm. Unless otherwise specified, iCenter uses local time. | Utilization overview report |
| Days over selected period | The number of days within the period of time selected in a report. | Utilization overview report |
| Days to close | The period of time (in days) that it took to close a service request. | Service performance analysis report |
| Department | A unit within a hospital facility. If no units exist, the facility name is used in its place. | Service activity summary report |
| Description | Facility-defined explanation providing context for values in a field. In the Equipment view, this is the manufacturer's description of the device. In the PM schedule report, this is a description of the planned maintenance performed. | Activity views Contract view[ regional availability] Planned maintenance schedule report Service activity report[ regional availability] |
| Double overtime hours[ regional availability] | The number of work hours the Field Engineer spent on a service request /task during hours defined in the service contract as "double overtime". | Activity views |
| Double overtime travel hours[ regional availability] | The number of travel hours the Field Engineer spent on a service request /task during hours defined in the service contract as "double overtime". | Activity views |
| Down | Equipment failure status indicating the asset is not operational. Also see Availability. | Business Review dashboard report[ regional availability] |
| Due | The date a Service Request is scheduled to be completed. | Activity views |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| The professional email address of the iCenter user (submitted with the account request). | My Account dialog box | |
| End | The date (in dd-Month-yy format) an asset's contract coverage ends. | Service activity report[ regional availability] |
| End of service life[ regional availability] | End of service life. An indicator of a change in, limitation on, or discontinuance of serviceability. | Equipment views |
| End time (LTZ) | The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that a service task was completed. LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America. |
Closed Service Report (CSR)[ regional availability] |
| Engineer name | The employee ID of the field engineer who performed tasks in a service request (for example, Field Engineer_123456789). | Closed Service Report (CSR)[ regional availability] |
| Equipment | See Equipment ID | Activity views |
| Equipment description | Customer-supplied definition of equipment | Contract view[ regional availability] |
| Equipment ID | The unique identification number for the device assigned by GE. | Closed Service Report (CSR)[ regional availability] Contract view[ regional availability] Monthly service report (MSR) New Service Request confirmation message (Activity view) New Service Request confirmation message (Equipment view) |
| Equipment library | The list of facilities to which an iCenter user has access. | My Account dialog box |
| ESNP | Electrical Safety No Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| Exam | A procedure performed on a patient during an imaging episode. The number of exams will always be equal to or greater than the number of patients. | not applicable |
| Exam count | The total number of exams performed with specified equipment over a specified period of time. | |
| Exam count by operator | The total number of exams performed by the specified operator over the period of time selected in a report. | Utilization overview report |
| Exam count by referring physician | The total number of exams referred by the specified physician over the period of time selected in a report. | Utilization overview report |
| Exam counts by description | The total number of exams of a given description (for example Chest Abdo Pelvis, Pulmonary Angio, Axial Head) performed with the specified equipment over the period of time selected in a report. | Utilization overview report |
| Exam date | The date (in Month day, year format) that an exam was conducted with the specified device. | Utilization overview report |
| Exam description | A short description of the image sequences to be obtained during an exam conducted with the specified device. For example, X-ray views, CT series, MR sequences, and Ultrasound scans[ regional availability] that are acquired during the exam. |
Utilization Excel export report |
| Exam detail | Additional detail on a specific exam, including Exam time (mins), Series time (mins), and Total gap time (mins). Exam start and end time are given in (in dd/mm/yyyy hh:mm:ss am/pm format, for example 7/8/2015 1:58:06AM for 1:58 in the morning on July 8, 2015). |
Utilization overview report |
| Exam duration (mins) | The total time (in minutes) that it took to complete an exam based on the time between the beginning of the first series and the end of the last series. This is the total of Series scan time (mins) and Total gap time (mins). | Utilization overview report |
| Exam duration by description | The the time that it took to complete an exam of a given description (for example Chest Abdo Pelvis, Pulmonary Angio, Axial Head) performed with the specified equipment over the period of time selected in a report. | Utilization overview report |
| Exams | A brief explanation of the maintenance activity performed on specified equipment. For utilization data completeness, this is the number of exams performed on the specified equipment. For utilization data summaries, this is the number of exams performed on the specified equipment over the specified period of time. For Volume trend, this is the total number of this type of exam. |
Utilization overview report |
| Exam time (mins) | The total time (rounded to the nearest minute) that it took to complete an exam. | Utilization Excel export report |
| Exam type | See Exam description. | Utilization overview report |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Facilities | A list of medical sites to which an iCenter user has access. | My Account dialog box |
| Facility | Medical site in which biomedical and/or imaging equipment is located. | Business Review dashboard report[ regional availability] |
| Facility ID | The unique identification number for a medical site assigned by GE Service. | Activity views |
| Facility name | The name for a medical site assigned by GE Service. | Activity views Closed Service Report (CSR)[ regional availability] Contract view[ regional availability] Monthly service report (MSR) |
| Field engineer | See Field engineer name. | Activity views |
| Field engineer date | The date a technologist was assigned to work on an SR task. | Service activity report[ regional availability] |
| Field engineer name | The name of the technologist assigned to work on an SR task. | Service activity report[ regional availability] |
| Final equip status | The position in the service request life cycle at the time an equipment SR is closed:
|
Equipment views |
| First engineer name | The name of the technologist assigned to work on an SR task. | Service activity report[ regional availability] |
| First name | The given name of an iCenter user. | My Account dialog box |
| First time fix | An SR was resolved the first time the equipment was serviced or repaired. | Business Review dashboard report[ regional availability] |
| FMI | In Activity views, a status indicating a service request for a field modification instruction. See SR type and Consult the iCenter glossary. In reports, the number of Field Modification Instruction SRs over the past 12 months. See Service type. |
Active FMI activity viewMonitor field modification service requests Business Review dashboard report[ regional availability] |
| FSNP | Full Service No Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| FSWP | Full Service With Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Global | Facilities in an iCenter user's library that can be shared with other users. | My Account dialog box |
| Group title | The name of a category of facilities assigned to a group container. | My Account dialog box |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Hard down hours to repair | The time (in hours) to repair equipment with a failure status of down. Also see Down. | Business Review dashboard report[ regional availability] |
| Hard down SR count | The number of SRs for equipment with a failure status of down. Also see Down. | Business Review dashboard report[ regional availability] |
| History | Identification information on service requests raised by GE Support | Activity views |
| Hours to repair | The time (in hours) taken to repair equipment. | Business Review dashboard report[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| ID | The unique identification number for a device assigned by GE Service. | Business Review dashboard report[ regional availability] |
| IMNP | Inventory Management No Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| Initial Equip Status | The operational status of equipment at the time an SR is raised:
|
Closed Service Report (CSR)[ regional availability] |
| Inquiry | See Service request type. | Service activity summary report |
| Install | An SR or task type indicating an installation error to be fixed. See Service type or Task type. | Service activity summary report |
| Installation | The date (in Month day, year format) the asset was installed at the facility. | Equipment views |
| Installation date | The date (in dd-Mmm-yy format) the asset was installed at the facility. | Service activity report[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Labor hours[ regional availability] | The number of work hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". | Activity views |
| Language | The language to display text in the iCenter user interface,for example:
|
My Account dialog box |
| Last activity | The date (in dd-Month-yyyy format) the most recent Corrective Maintenance service request was completed. | Service activity report[ regional availability] |
| Last name | The family name of the iCenter user. | My Account dialog box |
| Last status change | The date an iCenter user's access status changed. | My Account dialog box |
| Last update | The date a record (service request, equipment, user account, etc.) was last updated. | Activity views |
| Last update by | The entity that made the last update to an iCenter record (for example, an iCenter user name or GE sources). | Activity views |
| Life cycle status | Position of equipment in its expected lifespan of service:
|
|
| List price/part | The price for equipment parts included in service request. | Closed Service Report (CSR)[ regional availability] |
| Location | The place in the facility the asset was last seen. | Equipment views |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Manufacturer[ regional availability] | The company that produced biomedical or imaging equipment. | Activity views |
| Modality | The classification/DICOM code of biomedical (biomed) and diagnostic imaging (DI) equipment, for example:
The categories of Life Care Solutions (LCS)[ regional availability] equipment:
|
Activity views Contract view[ regional availability] Service performance analysis report |
| Model | The name or designation for a type of equipment assigned by the manufacturer. | Activity views |
| MR | Magnetic Resonance. See Modality. | Activity views Contract view[ regional availability] |
| MTBF | Mean Time Between Failure. The average time (in days) since an asset experienced a failure requiring an SR to be raised. | Business Review dashboard report[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Next PM | The date the next planned maintenance is due for equipment. | Equipment views |
| NM | Nuclear Medicine. See Modality. | Activity views Contract view[ regional availability] |
| No Contract | A contract code for equipment coverage. See Coverage. | Equipment views |
| Not applicable | A data element is not applicable to the current context, so is not expected to be displayed in iCenter. | Activity views |
| Not available | Information is not available, by design, so is not expected to be displayed in iCenter. | Activity views |
| NSNP | No Service No Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| Null | Information is expected from a data source but is not available to be displayed in iCenter. | Activity views |
| Number of service requests | The total number of SRs in a specified period of time. | Service performance analysis report |
| Number of SRs completed | The total number of SRs that were closed in a given period of time. |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| OnWatch[ regional availability] | An SR type indicating an OnWatch case. See Service request type. | Service activity summary report |
| Open date | The date (in dd-Month-yyyy format) a Corrective Maintenance SR was opened. | Service activity report[ regional availability] |
| Open date/time (LTZ) | The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that the SR was opened. LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America. |
Closed Service Report (CSR)[ regional availability] |
| Open service requests | The total number of service requests that have not been closed. | Equipment views |
| Operator | The name of the technologist who performed exams on the specified equipment. | Utilization overview report |
| Organization | A group within a facility. | My Account dialog box |
| Overtime hours[ regional availability] | The number of work hours that the Field Engineer spent on a service request during hours defined in the service contract a "overtime". | Activity views |
| Overtime travel hours[ regional availability] | The number of work hours that the Field Engineer spent on a service request/task during hours defined in the service contract a "overtime". | Activity views |
| Owner | The iCenter user who created a global facility. | My Account dialog box |
| Owning department | The site section that purchased and/or owns equipment. |
Contract view[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Parent / child [ regional availability] | The indicator of the hierarchical relationship between a primary device and its component parts:
|
|
| Parent equipment ID[ regional availability] | The GE equipment ID for a primary (parent) device that has uniquely identifiable component (child) parts. Note: For the primary device, the Parent equipment ID is the same as the Equipment ID. There may be multiple entries for the Parent equipment ID, where each child has a unique Equipment ID.
|
|
| Part description | An explanation of an equipment part provided by GE Service. | Service activity report[ regional availability] |
| Part number | The unique identification number for an equipment part. | Service activity report[ regional availability] |
| Partial | Equipment failure status indicating an asset is not fully operational. Also see Availability. | Business Review dashboard report[ regional availability] |
| Partial down hours to repair | The time (in hours) to repair equipment with a failure status of partial. Also see Down. | Business Review dashboard report[ regional availability] |
| Partial down SR count | The number of SRs for equipment with a failure status of Partial. | Business Review dashboard report[ regional availability] |
| Partial or down | Equipment failure status indicating an asset is either not fully operational or not at all operational. Also see Availability. | Business Review dashboard report[ regional availability] |
| Parts | The total number of parts used to complete a service request. | Service performance analysis report |
| Patient | An individual who undergoes an exam or exams during a single imaging episode. A patient is established from an imaging asset user interface. Each new patient and end patient combination equates to one patient. A Patient is not related to a specific person. For example, if Jane Doe is scanned today and then scanned again the next day, that results in two patients. Tube warm-ups, MR calibrations, or any action completed as a result of quality assurance or servicing equipment is not considered a patient, so the time for these actions does not add to asset utilization time. |
Utilization overview report |
| Patient age | The age of the patient who undergoes an exam. | Utilization Excel export report |
| Patient count | The number of patients who received exams on the specified equipment within the specified time period. | Utilization overview report |
| Patient ID | Unique identifier for a patient assigned by a facility. | Utilization Excel export report |
| Patients | For utilization data completeness, this is the total number of patients examined with the specified equipment over the specified period of time. | Utilization overview report |
| Peer group delta | The difference between the metric value for an asset in your facility and the metric value for similar assets in other facilities across the region:
Metrics can be compared for:
|
Utilization overview report |
| PET | Positron Emission Tomography. See Modality. | Activity views Contract view[ regional availability] |
| Phone number | The telephone number GE Support should use to contact you about this Service Request. | |
| Planned | A service request type for the scheduled repair or maintenance of equipment to keep it in operational condition. Also see Service type. | Business Review dashboard report[ regional availability] |
| PM date | The date of the planned maintenance activity:
|
Planned maintenance schedule report |
| PM interval | The number of days between consecutive Planned Maintenance services. | Equipment views |
| PMNP | Planned Maintenance No Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| PM report | Details of checks performed during a Planned Maintenance, including the procedure performed, test results, and any specs, measures, and comments. as well as details of tools used. | Activity views |
| PM status | The status of the performed maintenance activity:
|
Planned maintenance schedule report |
| PMWP | Planned Maintenance With Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| PMWW | Planned Maintenance With Warranty. A contract code for equipment coverage. See Coverage. | Equipment views |
| PO # | Purchase order number. | Closed Service Report (CSR)[ regional availability] |
| Proactive | Service request classification for repairs identified by field engineers not based on planned maintenance or customer-reported equipment problems. See Activity type. | Business Review dashboard report[ regional availability] |
| Problem | A brief description of the issue that resulted in a service request being raised. | Activity views |
| Problem description | A description provided by the facility for the issue reported in a service request. | Closed Service Report (CSR)[ regional availability] Monthly Service Report (MSR)[ regional availability] |
| Problem found | An explanation of the issue provided by the Field Engineer assigned to the service request. | Closed Service Report (CSR)[ regional availability] |
| Product description | A code for equipment provided by the facility (typically, the manufacturer's description). | Closed Service Report (CSR)[ regional availability] |
| Product identifier | The unique identification code for a part assigned by the manufacturer. | Closed Service Report (CSR)[ regional availability] |
| Production start year | The year in which equipment was installed or added to the facility inventory. | Equipment views |
| Profile | The role specifying the user's permissions in iCenter:
|
My Account dialog box |
| Protocol | A short description of the image sequences to be obtained during an exam conducted with the specified device. For example, X-ray views, CT series, or MR sequences that are acquired during the exam. |
not applicable |
| Protocol ID | The unique identification code for a specific exam procedure. | Utilization Excel export report |
| Protocol Name | The name of a specific exam procedure. | Utilization Excel export report |
| PSI code | Product Structure Identifier code. | Contract view[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Quantity | The number of units of a specified part ordered for a service request. | |
| Quarter | A time period comprising one-fourth of a calendar year. For example, Quarter one (Q1) may be January 1 through March 31. | Utilization overview report |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Radiologist | The physician reading the diagnostic imaging exam results. | Utilization Excel export report |
| Recall | A service request type for a manufacturer-initiated equipment recall. See SR type and Consult the iCenter glossary. | Consult the Activity view data dictionary |
| Reference | The unique ID for an equipment part used in an SR task. | Activity views |
| Reference number | See Reference. | Service activity report[ regional availability] |
| Referring physician | The surname and given name of the physician who referred the patient for the exam on the specified equipment. | Utilization Excel export report |
| Remote | Whether or not a Service Request or Service Request Task was performed remotely by an on-line engineer; no need for a Field Engineer to visit the site:
|
Activity views |
| Remote fix | See Remote.. | Service activity report[ regional availability] |
| Remote fix (%) | The percentage of Corrective Maintenance SRs fixed remotely. | Service activity report[ regional availability] |
| Request | Details of the problem to be repaired or fixed in a Service Request. | Activity views |
| Requester | ID of the individual who raised a Service Request. | Activity views |
| Retirement[ regional availability] | The date (in Month day, year format) that the device was taken out of service. | Equipment views |
| Retirement reason | Explanation why the device was taken out of service. | Equipment views |
| Risk level | The chance of exposure to injury or loss associated with the type and use of medical equipment:
|
Activity views |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Scheduled date | The date (in dd-Month-yy format) a Planned Maintenance SR is scheduled to be performed. | Service activity report[ regional availability] |
| Serial # | See Serial number. | Closed Service Report (CSR)[ regional availability] |
| Serial number | A unique identifier for a device assigned by the manufacturer. | Equipment views |
| Series | The acquisition of information for an exam performed with the device. A series is a collection of processing steps within one overall exam. | not applicable |
| Series description | The name of a specific step within an exam:
|
Utilization Excel export report |
| Series detail | The times of day (in hh:mmAM/PM format) for series within a selected exam. | Utilization overview report |
| Series ID | See Series number. | Utilization Excel export report |
| Series number | The unique identifier for an exam series generated by the device. This can be the DICOM series instance UID. | not applicable |
| Series scan time (mins) | The cumulative time (in minutes) of all scans performed during the exam. | Utilization Excel export report |
| Serviced by | The entity assigned to service medical equipment (for example, GE Healthcare). | Activity views |
| Service hours (h) | The total number of hours person hours spent on a Corrective Maintenance SR. | |
| Service report | Details of a completed Service Request. | Activity views |
| Service request # | See Service request ID. | Closed Service Report (CSR)[ regional availability] |
| Service request create date | The date a Service Request was created. | |
| Service request ID | The unique identification number for an equipment service request (SR) assigned by GE. | Activity views |
| Service request number | See Service request ID. | |
| Service type | The unique GE-defined activity type or purpose of a service request:
|
Closed Service Report (CSR)[ regional availability] |
| Site ID | The unique identification number for a medical site assigned by the CRM data source. This ID is a component of the GE-defined Facility ID. | not applicable |
| Source system | The CRM data source from which iCenter obtains information for Biomedical (biomed), Diagnostic Imaging (DI) and Life Care Solutions (LCS) equipment[ regional availability]:
|
Activity views |
| SR ID | See Service request ID. | Activity views |
| SR problem | The description of the issue that caused a Service Request to be raised. | Activity views |
| SR status | The position of a record in the service request life cycle:
|
Activity views |
| SR type | See Service type. | Activity views |
| SSO Login | The credentials for logging in to iCenter through GE Single Sign On. | Log in pageLog in to iCenter |
| Start | The date (in dd-Month-yy format) an asset's contract coverage comes into effect. | Service activity report[ regional availability] |
| Start system availability | The operational status of iCenter at the time work on a service request begins:
|
|
| Start time (LTZ) | The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that a service task was started. LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America. |
Equipment views |
| Started | The date (in Mmm dd, yyyy format) that a Field Engineer started work on a service task. | Activity views |
| State | The state, province, or municipality of an iCenter user's professional address. | My Account dialog box |
| Status | The state of a user's access to iCenter:
Status must be active to use the application. |
My Account dialog box |
| Submission date | The date a service request was raised. | Service performance analysis report |
| Submitted | The date a Service Request was raised. The date format is Mmm dd, yyyy in Activity views and dd-Mmm-yyyy in the Business Review Dashboard report. | Activity views |
| Subscribed equipment | Equipment included in a subscription for SR reports or equipment coverage alerts | My Account dialog box |
| Summary | General information on a Service request. | Activity views |
| System | A description of the asset installed on customer premises (GEHC coding) | Service activity report[ regional availability] |
| System ID | The identifier of the asset installed on customer premises (GEHC coding) Also see Equipment ID. | Service activity report[ regional availability] |
| System update | A service request task classification for updating a system to a newer release. See Activity type | Service activity summary report |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Task | A component activity in fixing an issued reported in a service request. | Activity views |
| Task ID | The unique identification number for a component activity of a service request. | Activity views |
| Task status | The position of a component activity of a service request in the equipment repair life cycle:
|
Activity views |
| Task type | The category of a component activity of a service request:
|
Activity views |
| Technologist | See Operator. | Not applicable |
| Test result[ regional availability] | The outcome of evaluating a action taken in an SR task to correct an issue reported in an SR. | Activity views |
| Time debrief | Information on who performed the service or repair work and when | Activity views |
| Time format | The format for representing hours, minutes, and period (AM/PM):
|
My Account dialog box |
| Time to close | The time it took to close an SR. The Number of records is displayed over each range of days bar:
|
Service performance analysis report |
| Total activity labor hours | The total number of hours GE service engineers spent on individual tasks within a service request. | Closed Service Report (CSR)[ regional availability] |
| Total gap time (mins) | The cumulative time (in minutes) of gaps between series within an exam. | Utilization overview report |
| Total remote fix (%) | The total number of service requests that were resolved via a remote connection to the selected asset during the selected data range. | Service activity report[ regional availability] |
| Total service hours (h) | The total number of person-hours spent on a Corrective Maintenance SR. | Service activity report[ regional availability] |
| Total service request labor hours | The total number of labor hours GE service engineers spent to resolve a service request. | Closed Service Report (CSR)[ regional availability] |
| Total service request travel hours | The total number of travel hours GE engineers spent to resolve a service request. | Closed Service Report (CSR)[ regional availability] |
| Total service requests (#) | The total number of fixed Corrective Maintenance technical issues opened during the report period. | Service activity report[ regional availability] |
| Travel hours[ regional availability] | The number of travel hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". | Activity views |
| Trend | A breakdown of exams performed by the specified operator each week over the period of time selected in a report. | Utilization overview report |
| Trip date | The date in (dd-Month-yyyy) a field engineer visited a facility to replace a part. | Service activity report[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Unknown | Expected data is not available for display in iCenter. | Activity views |
| Uptime | Time during which equipment is operational. | Business Review dashboard report[ regional availability] |
| Uptime calculated from/to | The start and end dates of calculation period for uptime. | |
| US | Ultrasound. See Modality. | Activity views Contract view[ regional availability] |
| User ID | The unique identifier for the iCenter user assigned by GE. | My Account dialog box |
| Using department[ regional availability] | The site section that is currently using equipment. | Equipment views |
| Utilization (hrs) | The total time (in hours) that the asset was used over the specified period of time. | Utilization overview report |
| Utilization report | Whether the series ID record listed in the Utilization Excel export report is included in the Utilization overview report. | Utilization Excel export report |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| VASC | Vascular. See Modality. | |
| Verification | The process of confirming that the action taken to correct an issue reported in an SR was successful. | Activity views |
| Verification details | The steps the Field Engineer took to confirm that the action taken to correct the issue reported in an SR was successful. | Closed Service Report (CSR)[ regional availability] |
| VMNP | Vendor Management No Parts. A contract code for equipment coverage. See Coverage. | Equipment views |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| WAAD login | The credentials for logging into iCenter through Windows Azure Active Directory. | My Account dialog box |
| Warranty | Equipment contract type. See Coverage | Activity views |
| Warranty expiration | The date (in Month day, year format) that the validity of a warranty ends. | Equipment views |
| Week | A time period comprising seven consecutive days beginning on Monday at 12:00:00am and ending on Sunday at 11:59:59. | not applicable |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| XR | X-Ray. See Modality. | Activity views Contract view[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Year installed | The year an asset was installed at the facility. | Business Review dashboard report[ regional availability] |
| Data label | Description | Displayed in iCenter |
|---|---|---|
| Zip code | The postal code of an iCenter user's professional address. | My Account dialog box |