Consult the iCenter data dictionary

Look up the meaning of data fields displayed in iCenter views and reports.

This topic describes the data fields displayed in iCenter and indicates the views and reports they are displayed in.

For definitions of terms and acronyms used in iCenter, see topic Consult the iCenter glossary. For details of the iCenter views and reports that display these data fields, follow the links in the Displayed in iCenter columns below.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Data label Description Displayed in iCenter
Acquisition[ regional availability] The date that the facility obtained the device. Equipment views
Acquisition method[ regional availability] The way the facility obtained the device:
  • purchased
  • rented
  • loaned
Equipment views
Action Information on the service or repair work that was performed on equipment Activity views
Action taken A description of a specific task that a Field Engineer performed as part of a Service Request.

Also see Task.

Monthly Service Report (MSR)[ regional availability]
Activity# A unique identifier for a specific task that a Field Engineer performed as part of a Service Request.

Also see Task.

Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Activity type A classification for a task that a Field Engineer performed as part of a Service Request: Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Actual uptime[ regional availability] The percentage of time that equipment is operational and available for use. Contract view[ regional availability]

Equipment views

Age (yrs) The age (in years) of imaging equipment in use at a facility. Business Review dashboard report[ regional availability]
Annual rate[ regional availability] The annual amount of the contract for specified equipment. It is typically invoiced on a monthly or quarterly basis. Contract view[ regional availability]
Application[ regional availability] An SR type indicating a clinical application case. See Service request type. Service activity summary report
Asset See Asset description. Business Review dashboard report[ regional availability]

Utilization overview report

Asset availability See Availability. Business Review dashboard report[ regional availability]
Asset description An explanation of a medical device provided by GE Service. Utilization Excel export report

Utilization overview report

Asset ID The unique identification number for a medical device assigned by GE Service (for example, bar code). Equipment views

Utilization Excel export report

Utilization overview report

Asset not reporting data Days on which iCenter has not received any data from the specified asset.

Possible causes include network interruption or the system being offline. If connectivity remains an issue, contact GE for assistance.

Utilization overview report
Asset reporting data Days on which iCenter has received data from the specified asset.

This indicates that assets are transmitting exam data reliably.

Utilization overview report
Assets The total number of assets whose utilization is calculated over the period of time selected in a report. Utilization overview report
Asset utilization time The total time (in hours, minutes, and seconds) taken to complete exams, including QA, over the selected time period. Utilization overview report
Availability The operational status of equipment:
  • Down
  • Partial
  • Up
Equipment views

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Service performance analysis report

Availability at submission See Availability. Activity view

Equipment views

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Avg exam duration (mins) The average time (in minutes) that the specified equipment was used for the specified exam. Utilization overview report
Average utilization The average utilization based on:
  • hrs/week: The average time (in hours) that specified equipment was used in a given week
  • exams/patient: The average number of patients examined with specified equipment in a given week.
  • mins/exam: The average time (in minutes) taken to complete an exam with the specified equipment in a given week.

Utilization overview report

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B

Data label Description Displayed in iCenter
Base bill rate[ regional availability] The annual contract rate computed at the billing interval. For instance; if the annual rate is $100 and the billing interval is quarterly, the base bill rate is $25. Contract view[ regional availability]
Benchmark See Peer group delta. Utilization overview report
Billable overtime hours[ regional availability] The number of work hours the Field Engineer spent on a service request during hours defined in the service contract as "overtime". Closed Service Report (CSR)[ regional availability]
Billable premium hours[ regional availability] The number of work hours the Field Engineer spent on a service request during hours defined in the service contract as "premium". Closed Service Report (CSR)[ regional availability]
Billable standard hours[ regional availability] The number of work hours the Field Engineer spent on a service request during hours defined in the service contract as "standard". Closed Service Report (CSR)[ regional availability]
Billing interval[ regional availability] The frequency that contract payments are due, for example quarterly. Contract view[ regional availability]
BMD Bone mineral density. See Modality. Activity views

Contract view[ regional availability]

Equipment views

Utilization Excel export report

Utilization overview report

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C

Data label Description Displayed in iCenter
Cause The issue that triggers an SR task to be created. Activity views
City The city in which equipment is installed in a facility.

OR

The city of an iCenter user's professional address.

Business Review dashboard report[ regional availability]

OR

My Account dialog box

Classification Category of a medical equipment based on Emergency Care Research Institute (ECRI) or other local medical device classifications, for example:
  • AW: advanced visualization
  • BMD: Bone Mineral Densitometry
  • C-ARM: C-arm
  • CT: Computed tomography
  • Fetal monitor
  • General purpose
  • Infusion pump
  • MR: Magnetic resonance
  • NUCLEAR: Nuclear medicine
  • PET: Positron emission tomography
  • ULTRASOUND: Ultrasound
Activity views

Equipment views

Clock SDI (%)[ regional availability] Relationship of Down and Partially Down service incidents across 24-hour clock. Clock SDI is displayed by system ID and considers both Hard and Partial down time. Clock Service Delivery Index is calculated as: Uptime Hours divided by Total number of hours in that time period (typically 24 x total number of days). Equipment views
Clock uptime[ regional availability] Roll up of uptime across 24-hour clock. Clock Uptime Percent is displayed by system ID and considers Hard down time only. Clock Uptime is calculated as: Uptime Hours divided by Total number of hours in the time period (typically 24 x total number of days). Equipment views
Closed < 24h (%) The total number of Corrective Maintenance service requests fixed in less than 24 hours. Service activity report[ regional availability]
Closed date/time (LTZ) The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that the SR was closed.

LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America.

Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Activity views

CMT Computed Tomography. See Modality. Activity views

Contract view[ regional availability]

Equipment views

Utilization Excel export report

Utilization overview report

Coil type The size/shape of coil needed for scanning a particular part of the anatomy. For example, different types of coil are needed to scan the head than the chest. Utilization Excel export report[ regional availability]
Compare to peer group Whether or not to show comparisons to metrics collected from healthcare facilities across a region and averaged. This enables you to compare your facility's utilization metrics against groups of peers. For example, you can compare the exam count for your facility to the average of exam counts at all facilities within a selected peer group. The nature of a peer group varies by region: In the APAC, CHINA, and LATAM regions, peer group comparisons are across all healthcare facilities in the respective region. In EGM and EU/CIS regions, peer group comparisons are either private or public healthcare facilities across the respective region. In the USCAN region, peer groups comparisons are across all healthcare facilities in either the US or Canada. Utilization overview report
Completed The date an SR task was completed. Activity views

Business Review dashboard report[ regional availability]

Utilization Excel export report

Completed (#) The number of planned maintenance (PM) work orders completed Service activity report[ regional availability]
Completed (%) The percentage of planned maintenance (PM) work orders completed. Service activity report[ regional availability]
Completed date The date a planned maintenance (PM) work order was completed. Service activity report[ regional availability]

Service performance analysis report

Completion month The month and year in which SRs were closed in M yyyy format (for example M 2016).
Tip: Where a single letter may represent multiple months, view the months below the bars to determine the month from the calendar sequence.
Service activity summary report
Completion system availability The operational status of iCenter at the time work on a service request is completed:
  • Up
  • Down
  • Partial
 
Computed uptime (%) The percentage of asset uptime (measured during contractual hours of cover) computed as:

(Availability - Downtime) * 100) / Availability.

Service activity report[ regional availability]
Contact email[ regional availability] The email address of the individual listed as the facility contact in the Service Request. Closed Service Report (CSR)[ regional availability]
Contact name[ regional availability] The name of the individual listed as the facility contact in the Service Request. Closed Service Report (CSR)[ regional availability]
Contact phone[ regional availability] The telephone number of the individual listed as the facility contact in the Service Request. Closed Service Report (CSR)[ regional availability]
Contract The type of equipment coverage. See also Contract type. Activity views

Service activity report[ regional availability]

Contract code See Coverage. Activity views
Contract details[ regional availability] The specific coverage details, including number and type, for equipment corresponding to a line in the service contract. There may be multiple contract lines for a specific asset. See also Contract number and Contract type. Equipment views
Contract No. The warranty or contract identifier (GEHC coding). Service activity report[ regional availability]
Contract number The GE-assigned unique identifier for a maintenance or service contract covering equipment. Contract view[ regional availability]

Equipment views

Utilization Excel export report

Contract status[ regional availability] The state of a device's contract coverage:
  • Active
  • Inactive
  • Future
  • Undefined
Contract view[ regional availability]
Contract supplier[ regional availability] The organization providing contract coverage:
  • GE
  • Other
Contract view[ regional availability]
Contract type[ regional availability] The type of equipment coverage, for example:
  • ASSUREPOINT GLASSPRO
  • ASSUREPOINT PM
  • ASSUREPOINT RAPID
  • ASSUREPOINT STANDARD
  • BIOMEDICAL SERVICE OFFERING
  • EOPL CARE (NON-GE)
  • QA CARE
  • ULTRA SILVER (GE DI)
Contract view[ regional availability]

Equipment views

Contract uptime (%)[ regional availability] Roll up of asset uptime in relationship to contracted hours. Contract uptime percent is displayed by system ID and considers Hard down time only. Contract Uptime shall be calculated Uptime Hours divided by Total number of Contract hours. Contract hours includes only contract hours with the system as per contract. Equipment views
Contrast used Whether or not any contrast or bolus was administered, or otherwise present, during an exam series:
  • Y (yes)
  • N (no)
Utilization Excel export report
Corrective An SR type indicating an equipment problem to be fixed .See Service type. Service activity summary report
Corrective action The action taken to fix a problem identified in an SR task. Activity views
Cost center[ regional availability] Facility-defined designation for a department or category used to assign budget costs. Activity views

Contract view[ regional availability]

Equipment views

Country The country of an iCenter user's professional address.

The country in which equipment is installed in a facility.

Business Review dashboard report[ regional availability]

My Account dialog box

Coverage[ regional availability] Scope of protection for equipment service and parts in a warranty or contract:
  • contract
  • contract code (for example, ESNP, FSNP, FSWP, IMNP, PMNP, PMWW, VMNP)
  • no contract
  • warranty
Activity views

Equipment views

Service performance analysis report

Coverage end[ regional availability] The date (in Month day, year format) that contract coverage ends. Contract view[ regional availability]

Equipment views

Coverage start[ regional availability] The date (in Month day, year format) that contract coverage began. Equipment views
Covered hours[ regional availability] The number of work hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". Activity views
Covered travel hours[ regional availability] The number of travel hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". Activity views
C/P ratio The ratio of Corrective to Planned SRs. Business Review dashboard report[ regional availability]
Created Date (in Month day, year format) that a record (service request, equipment, user account, etc.) was created in iCenter. Activity views

Equipment views

My Account dialog box

Created by The entity that created the asset record in iCenter (for example, GE sources). Activity views

Equipment views

My Account dialog box

CRM data source See Source system. Not applicable
Cumulative duration (hrs) The total time (in hours) it took to complete an exam with the specified equipment over the period of time selected in a report. Utilization overview report
Cumulative exam duration (mins) The total time (in minutes) that it took to complete an exam with the specified equipment over the period of time selected in a report. Duration is based on the time between the beginning of the first sequence and the end of the last sequence. Utilization overview report
Current year contract uptime (%)[ regional availability] The percentage of time, defined by a current contract, that equipment is operational and available for use. Equipment views
Cust exp Customer expectation. The anticipated requirement as defined in the source system (for example, A/B). Business Review dashboard report[ regional availability]

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D

Data label Description Displayed in iCenter
Date The date (in dd-mmm-yyyy) in which the activity was performed. Closed Service Report (CSR)[ regional availability]
Date format The format in which to display the month, day, and year of a date:
  • MMM dd, yyyy
  • MM/dd/yy
  • dd/MM/yy
  • yyy-MM-dd
My Account dialog box
Date range over which yearly equipment uptime is calculated The dates (in dd/mm/yyyy format) between which yearly uptime is calculated. Equipment views
Day A 24-hour time period beginning at 12:00:00am and ending at 11:59:59pm. Unless otherwise specified, iCenter uses local time. Utilization overview report
Days over selected period The number of days within the period of time selected in a report. Utilization overview report
Days to close The period of time (in days) that it took to close a service request. Service performance analysis report
Department A unit within a hospital facility. If no units exist, the facility name is used in its place. Service activity summary report
Description Facility-defined explanation providing context for values in a field. In the Equipment view, this is the manufacturer's description of the device. In the PM schedule report, this is a description of the planned maintenance performed. Activity views

Contract view[ regional availability]

Equipment views

Planned maintenance schedule report

Service activity report[ regional availability]

Service performance analysis report

Utilization overview report

Double overtime hours[ regional availability] The number of work hours the Field Engineer spent on a service request /task during hours defined in the service contract as "double overtime". Activity views
Double overtime travel hours[ regional availability] The number of travel hours the Field Engineer spent on a service request /task during hours defined in the service contract as "double overtime". Activity views
Down Equipment failure status indicating the asset is not operational. Also see Availability. Business Review dashboard report[ regional availability]
Due The date a Service Request is scheduled to be completed. Activity views

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E

Data label Description Displayed in iCenter
Email The professional email address of the iCenter user (submitted with the account request). My Account dialog box
End The date (in dd-Month-yy format) an asset's contract coverage ends. Service activity report[ regional availability]
End of service life[ regional availability] End of service life. An indicator of a change in, limitation on, or discontinuance of serviceability. Equipment views
End time (LTZ) The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that a service task was completed.

LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America.

Closed Service Report (CSR)[ regional availability]
Engineer name The employee ID of the field engineer who performed tasks in a service request (for example, Field Engineer_123456789). Closed Service Report (CSR)[ regional availability]
Equipment See Equipment ID Activity views
Equipment description Customer-supplied definition of equipment Contract view[ regional availability]

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Equipment ID The unique identification number for the device assigned by GE. Closed Service Report (CSR)[ regional availability]

Contract view[ regional availability]

Equipment views

Monthly service report (MSR)

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Service performance analysis report

Utilization overview report

Equipment library The list of facilities to which an iCenter user has access. My Account dialog box
ESNP Electrical Safety No Parts. A contract code for equipment coverage. See Coverage. Equipment views
Exam A procedure performed on a patient during an imaging episode. The number of exams will always be equal to or greater than the number of patients. not applicable
Exam count The total number of exams performed with specified equipment over a specified period of time.

Utilization overview report

Exam count by operator The total number of exams performed by the specified operator over the period of time selected in a report. Utilization overview report
Exam count by referring physician The total number of exams referred by the specified physician over the period of time selected in a report. Utilization overview report
Exam counts by description The total number of exams of a given description (for example Chest Abdo Pelvis, Pulmonary Angio, Axial Head) performed with the specified equipment over the period of time selected in a report. Utilization overview report
Exam date The date (in Month day, year format) that an exam was conducted with the specified device. Utilization overview report
Exam description A short description of the image sequences to be obtained during an exam conducted with the specified device.

For example, X-ray views, CT series, MR sequences, and Ultrasound scans[ regional availability] that are acquired during the exam.

Utilization Excel export report

Utilization overview report

Exam detail Additional detail on a specific exam, including Exam time (mins), Series time (mins), and Total gap time (mins).

Exam start and end time are given in (in dd/mm/yyyy hh:mm:ss am/pm format, for example 7/8/2015 1:58:06AM for 1:58 in the morning on July 8, 2015).

Utilization overview report
Exam duration (mins) The total time (in minutes) that it took to complete an exam based on the time between the beginning of the first series and the end of the last series. This is the total of Series scan time (mins) and Total gap time (mins). Utilization overview report
Exam duration by description The the time that it took to complete an exam of a given description (for example Chest Abdo Pelvis, Pulmonary Angio, Axial Head) performed with the specified equipment over the period of time selected in a report. Utilization overview report
Exams A brief explanation of the maintenance activity performed on specified equipment.

For utilization data completeness, this is the number of exams performed on the specified equipment.

For utilization data summaries, this is the number of exams performed on the specified equipment over the specified period of time.

For Volume trend, this is the total number of this type of exam.

Utilization overview report
Exam time (mins) The total time (rounded to the nearest minute) that it took to complete an exam. Utilization Excel export report

Utilization overview report

Exam type See Exam description. Utilization overview report

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F

Data label Description Displayed in iCenter
Facilities A list of medical sites to which an iCenter user has access. My Account dialog box
Facility Medical site in which biomedical and/or imaging equipment is located. Business Review dashboard report[ regional availability]

Equipment views

Service performance analysis report

Utilization overview report

Facility ID The unique identification number for a medical site assigned by GE Service. Activity views

Contract view[ regional availability]

Equipment views

My Account dialog box

Facility name The name for a medical site assigned by GE Service. Activity views

Closed Service Report (CSR)[ regional availability]

Contract view[ regional availability]

Monthly service report (MSR)

My Account dialog box

Utilization overview report

Field engineer See Field engineer name. Activity views
Field engineer date The date a technologist was assigned to work on an SR task. Service activity report[ regional availability]
Field engineer name The name of the technologist assigned to work on an SR task. Service activity report[ regional availability]
Final equip status The position in the service request life cycle at the time an equipment SR is closed:
  • Submitted
  • Started
  • Closed
  • Canceled
Equipment views
First engineer name The name of the technologist assigned to work on an SR task. Service activity report[ regional availability]
First name The given name of an iCenter user. My Account dialog box
First time fix An SR was resolved the first time the equipment was serviced or repaired. Business Review dashboard report[ regional availability]
FMI In Activity views, a status indicating a service request for a field modification instruction. See SR type and Consult the iCenter glossary.

In reports, the number of Field Modification Instruction SRs over the past 12 months. See Service type.

Active FMI activity viewMonitor field modification service requests

Business Review dashboard report[ regional availability]

Service activity report[ regional availability]

Service activity summary report

FSNP Full Service No Parts. A contract code for equipment coverage. See Coverage. Equipment views
FSWP Full Service With Parts. A contract code for equipment coverage. See Coverage. Equipment views

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G

Data label Description Displayed in iCenter
Global Facilities in an iCenter user's library that can be shared with other users. My Account dialog box
Group title The name of a category of facilities assigned to a group container. My Account dialog box

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H

Data label Description Displayed in iCenter
Hard down hours to repair The time (in hours) to repair equipment with a failure status of down. Also see Down. Business Review dashboard report[ regional availability]
Hard down SR count The number of SRs for equipment with a failure status of down. Also see Down. Business Review dashboard report[ regional availability]
History Identification information on service requests raised by GE Support Activity views
Hours to repair The time (in hours) taken to repair equipment. Business Review dashboard report[ regional availability]

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I

Data label Description Displayed in iCenter
ID The unique identification number for a device assigned by GE Service. Business Review dashboard report[ regional availability]

Equipment views

IMNP Inventory Management No Parts. A contract code for equipment coverage. See Coverage. Equipment views
Initial Equip Status The operational status of equipment at the time an SR is raised:
  • Up
  • Down
  • Partial
Closed Service Report (CSR)[ regional availability]
Inquiry See Service request type. Service activity summary report
Install An SR or task type indicating an installation error to be fixed. See Service type or Task type. Service activity summary report
Installation The date (in Month day, year format) the asset was installed at the facility. Equipment views
Installation date The date (in dd-Mmm-yy format) the asset was installed at the facility. Service activity report[ regional availability]

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L

Data label Description Displayed in iCenter
Labor hours[ regional availability] The number of work hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". Activity views
Language The language to display text in the iCenter user interface,for example:
  • English (U.K.)
  • English (U.S.)
  • French
  • French (Canada)
My Account dialog box
Last activity The date (in dd-Month-yyyy format) the most recent Corrective Maintenance service request was completed. Service activity report[ regional availability]
Last name The family name of the iCenter user. My Account dialog box
Last status change The date an iCenter user's access status changed. My Account dialog box
Last update The date a record (service request, equipment, user account, etc.) was last updated. Activity views

Contract view[ regional availability]

Equipment views

My Account dialog box

Last update by The entity that made the last update to an iCenter record (for example, an iCenter user name or GE sources). Activity views

Equipment views

My Account dialog box

Life cycle status Position of equipment in its expected lifespan of service:
  • Active: In use
  • In production: In inventory and available for use
  • On standby: temporarily removed from use but still in inventory
  • Ordered: purchased and expected to be in inventory in the near future
  • Received: added to inventory and expected to be available for use in the near future
  • Retired: removed from use or no longer available for use at the facility

Contract view[ regional availability]

Equipment views

List price/part The price for equipment parts included in service request. Closed Service Report (CSR)[ regional availability]
Location The place in the facility the asset was last seen. Equipment views

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M

Data label Description Displayed in iCenter
Manufacturer[ regional availability] The company that produced biomedical or imaging equipment. Activity views

Contract view[ regional availability]

Equipment views

Modality The classification/DICOM code of biomedical (biomed) and diagnostic imaging (DI) equipment, for example:
  • BMD: Bone mineral densitometry
  • CT: Computed tomography
  • MR: Magnetic resonance
  • NM: Nuclear medicine
  • PET: Positron emission tomography
  • US: Ultrasound
  • VASC: Vascular
  • XR: X-Ray
The categories of Life Care Solutions (LCS)[ regional availability] equipment:
  • Anesthesia & respiratory
  • Diagnostic cardiology
  • Invasive cardiology
  • Maternal infant care
  • Monitoring solutions
Activity views

Contract view[ regional availability]

Equipment views

Service performance analysis report

Utilization Excel export report

Utilization overview report

Model The name or designation for a type of equipment assigned by the manufacturer. Activity views

Closed Service Report (CSR)[ regional availability]

Equipment views

MR Magnetic Resonance. See Modality. Activity views

Contract view[ regional availability]

Equipment views

Utilization Excel export report

Utilization overview report

MTBF Mean Time Between Failure. The average time (in days) since an asset experienced a failure requiring an SR to be raised. Business Review dashboard report[ regional availability]

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N

Data label Description Displayed in iCenter
Next PM The date the next planned maintenance is due for equipment. Equipment views
NM Nuclear Medicine. See Modality. Activity views

Contract view[ regional availability]

Equipment views

Utilization Excel export report

Utilization overview report

No Contract A contract code for equipment coverage. See Coverage. Equipment views
Not applicable A data element is not applicable to the current context, so is not expected to be displayed in iCenter. Activity views

Contract view[ regional availability]

Equipment views

Not available Information is not available, by design, so is not expected to be displayed in iCenter. Activity views

Contract view[ regional availability]

Equipment views

NSNP No Service No Parts. A contract code for equipment coverage. See Coverage. Equipment views
Null Information is expected from a data source but is not available to be displayed in iCenter. Activity views

Contract view[ regional availability]

Equipment views

Number of service requests The total number of SRs in a specified period of time. Service performance analysis report
Number of SRs completed The total number of SRs that were closed in a given period of time.

Service activity summary report

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O

Data label Description Displayed in iCenter
OnWatch[ regional availability] An SR type indicating an OnWatch case. See Service request type. Service activity summary report
Open date The date (in dd-Month-yyyy format) a Corrective Maintenance SR was opened. Service activity report[ regional availability]
Open date/time (LTZ) The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that the SR was opened.

LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America.

Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Open service requests The total number of service requests that have not been closed. Equipment views
Operator The name of the technologist who performed exams on the specified equipment. Utilization overview report
Organization A group within a facility. My Account dialog box

Activity views

Overtime hours[ regional availability] The number of work hours that the Field Engineer spent on a service request during hours defined in the service contract a "overtime". Activity views
Overtime travel hours[ regional availability] The number of work hours that the Field Engineer spent on a service request/task during hours defined in the service contract a "overtime". Activity views
Owner The iCenter user who created a global facility. My Account dialog box
Owning department The site section that purchased and/or owns equipment.

Activity views

Contract view[ regional availability]

Equipment views

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

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P

Data label Description Displayed in iCenter
Parent / child [ regional availability] The indicator of the hierarchical relationship between a primary device and its component parts:
  • Parent
  • Child

Activity views

Contract view[ regional availability]

Equipment views

Parent equipment ID[ regional availability] The GE equipment ID for a primary (parent) device that has uniquely identifiable component (child) parts.
Note: For the primary device, the Parent equipment ID is the same as the Equipment ID. There may be multiple entries for the Parent equipment ID, where each child has a unique Equipment ID.

Activity views

Contract view[ regional availability]

Equipment views

Part description An explanation of an equipment part provided by GE Service. Service activity report[ regional availability]
Part number The unique identification number for an equipment part. Service activity report[ regional availability]
Partial Equipment failure status indicating an asset is not fully operational. Also see Availability. Business Review dashboard report[ regional availability]
Partial down hours to repair The time (in hours) to repair equipment with a failure status of partial. Also see Down. Business Review dashboard report[ regional availability]
Partial down SR count The number of SRs for equipment with a failure status of Partial. Business Review dashboard report[ regional availability]
Partial or down Equipment failure status indicating an asset is either not fully operational or not at all operational. Also see Availability. Business Review dashboard report[ regional availability]
Parts The total number of parts used to complete a service request. Service performance analysis report
Patient An individual who undergoes an exam or exams during a single imaging episode. A patient is established from an imaging asset user interface. Each new patient and end patient combination equates to one patient.

A Patient is not related to a specific person. For example, if Jane Doe is scanned today and then scanned again the next day, that results in two patients. Tube warm-ups, MR calibrations, or any action completed as a result of quality assurance or servicing equipment is not considered a patient, so the time for these actions does not add to asset utilization time.

Utilization overview report
Patient age The age of the patient who undergoes an exam. Utilization Excel export report
Patient count The number of patients who received exams on the specified equipment within the specified time period. Utilization overview report
Patient ID Unique identifier for a patient assigned by a facility. Utilization Excel export report
Patients For utilization data completeness, this is the total number of patients examined with the specified equipment over the specified period of time. Utilization overview report
Peer group delta The difference between the metric value for an asset in your facility and the metric value for similar assets in other facilities across the region:
  • Positive (+x in green): metrics at your facility are better than metrics at comparable facilities.
  • Negative (-x in red ): metrics at your facility are lower than metrics at comparable facilities.
Metrics can be compared for:
  • Exam count
  • Patient count
  • Utilization hours
Utilization overview report
PET Positron Emission Tomography. See Modality. Activity views

Contract view[ regional availability]

Equipment views

Utilization Excel export report

Utilization overview report

Phone number The telephone number GE Support should use to contact you about this Service Request.

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Planned A service request type for the scheduled repair or maintenance of equipment to keep it in operational condition. Also see Service type. Business Review dashboard report[ regional availability]

Service activity summary report

PM date The date of the planned maintenance activity:
  • scheduled
  • started
  • completed
Planned maintenance schedule report
PM interval The number of days between consecutive Planned Maintenance services. Equipment views
PMNP Planned Maintenance No Parts. A contract code for equipment coverage. See Coverage. Equipment views
PM report Details of checks performed during a Planned Maintenance, including the procedure performed, test results, and any specs, measures, and comments. as well as details of tools used. Activity views
PM status The status of the performed maintenance activity:
  • scheduled
  • started
  • completed
Planned maintenance schedule report
PMWP Planned Maintenance With Parts. A contract code for equipment coverage. See Coverage. Equipment views
PMWW Planned Maintenance With Warranty. A contract code for equipment coverage. See Coverage. Equipment views
PO # Purchase order number. Closed Service Report (CSR)[ regional availability]
Proactive Service request classification for repairs identified by field engineers not based on planned maintenance or customer-reported equipment problems. See Activity type. Business Review dashboard report[ regional availability]
Problem A brief description of the issue that resulted in a service request being raised. Activity views

Business Review dashboard report[ regional availability]

Service performance analysis report

Problem description A description provided by the facility for the issue reported in a service request. Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Problem found An explanation of the issue provided by the Field Engineer assigned to the service request. Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Product description A code for equipment provided by the facility (typically, the manufacturer's description). Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Product identifier The unique identification code for a part assigned by the manufacturer. Closed Service Report (CSR)[ regional availability]
Production start year The year in which equipment was installed or added to the facility inventory. Equipment views
Profile The role specifying the user's permissions in iCenter:
  • Admin
  • Customer
  • On-demand user
  • Product admin
  • Subscription only user
My Account dialog box
Protocol A short description of the image sequences to be obtained during an exam conducted with the specified device.

For example, X-ray views, CT series, or MR sequences that are acquired during the exam.

not applicable
Protocol ID The unique identification code for a specific exam procedure. Utilization Excel export report
Protocol Name The name of a specific exam procedure. Utilization Excel export report
PSI code Product Structure Identifier code. Contract view[ regional availability]

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Q

Data label Description Displayed in iCenter
Quantity The number of units of a specified part ordered for a service request.

Activity views

Closed Service Report (CSR)[ regional availability]

Service activity report[ regional availability]

Quarter A time period comprising one-fourth of a calendar year. For example, Quarter one (Q1) may be January 1 through March 31. Utilization overview report

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R

Data label Description Displayed in iCenter
Radiologist The physician reading the diagnostic imaging exam results. Utilization Excel export report
Recall A service request type for a manufacturer-initiated equipment recall. See SR type and Consult the iCenter glossary. Consult the Activity view data dictionary

Service activity summary report

Reference The unique ID for an equipment part used in an SR task. Activity views
Reference number See Reference. Service activity report[ regional availability]
Referring physician The surname and given name of the physician who referred the patient for the exam on the specified equipment. Utilization Excel export report

Utilization overview report

Remote Whether or not a Service Request or Service Request Task was performed remotely by an on-line engineer; no need for a Field Engineer to visit the site:
  • No
  • Remote fix
  • Undefined
Activity views
Remote fix See Remote.. Service activity report[ regional availability]
Remote fix (%) The percentage of Corrective Maintenance SRs fixed remotely. Service activity report[ regional availability]
Request Details of the problem to be repaired or fixed in a Service Request. Activity views
Requester ID of the individual who raised a Service Request. Activity views

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Retirement[ regional availability] The date (in Month day, year format) that the device was taken out of service. Equipment views
Retirement reason Explanation why the device was taken out of service. Equipment views
Risk level The chance of exposure to injury or loss associated with the type and use of medical equipment:
  • Critical
  • High
  • Medium
  • Low
Activity views

Equipment views

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S

Data label Description Displayed in iCenter
Scheduled date The date (in dd-Month-yy format) a Planned Maintenance SR is scheduled to be performed. Service activity report[ regional availability]
Serial # See Serial number. Closed Service Report (CSR)[ regional availability]
Serial number A unique identifier for a device assigned by the manufacturer. Equipment views
Series The acquisition of information for an exam performed with the device. A series is a collection of processing steps within one overall exam. not applicable
Series description The name of a specific step within an exam:
  • Axial
  • Scout
Utilization Excel export report

Utilization overview report

Series detail The times of day (in hh:mmAM/PM format) for series within a selected exam. Utilization overview report
Series ID See Series number. Utilization Excel export report
Series number The unique identifier for an exam series generated by the device. This can be the DICOM series instance UID. not applicable
Series scan time (mins) The cumulative time (in minutes) of all scans performed during the exam. Utilization Excel export report

Utilization overview report

Serviced by The entity assigned to service medical equipment (for example, GE Healthcare). Activity views
Service hours (h) The total number of hours person hours spent on a Corrective Maintenance SR.

Service activity report[ regional availability]

Service report Details of a completed Service Request. Activity views
Service request # See Service request ID. Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Service request create date The date a Service Request was created.

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Service request ID The unique identification number for an equipment service request (SR) assigned by GE. Activity views

Business Review dashboard report[ regional availability]

Equipment views

Service activity report[ regional availability]

Service request number See Service request ID.

New Service Request confirmation message (Activity view)

New Service Request confirmation message (Equipment view)

Service type The unique GE-defined activity type or purpose of a service request: Closed Service Report (CSR)[ regional availability]

Equipment views

Monthly Service Report (MSR)[ regional availability]

Site ID The unique identification number for a medical site assigned by the CRM data source. This ID is a component of the GE-defined Facility ID. not applicable
Source system The CRM data source from which iCenter obtains information for Biomedical (biomed), Diagnostic Imaging (DI) and Life Care Solutions (LCS) equipment[ regional availability]:
  • CARES (DI and LCS)
  • Clarify (Biomed)
  • MUST (DI)
  • Siebel Americas (DI)
  • Siebel International (DI and LCS)
Activity views

Equipment views

Planned maintenance schedule report

SR ID See Service request ID. Activity views

Service performance analysis report

SR problem The description of the issue that caused a Service Request to be raised. Activity views
SR status The position of a record in the service request life cycle:
  • Submitted
  • Started
  • Closed
  • Canceled
Activity views
SR type See Service type. Activity views

Business Review dashboard report[ regional availability]

Equipment views

SSO Login The credentials for logging in to iCenter through GE Single Sign On. Log in pageLog in to iCenter
Start The date (in dd-Month-yy format) an asset's contract coverage comes into effect. Service activity report[ regional availability]
Start system availability The operational status of iCenter at the time work on a service request begins:
  • Up
  • Down
 
Start time (LTZ) The date and time (in dd-Mmm-yyyy hh:mm format) in the local time zone (LTZ) that a service task was started.

LTZ is the abbreviation for the asset's Local Time Zone. For example, (ET) if the asset is located in the Eastern Time zone in North America.

Equipment views
Started The date (in Mmm dd, yyyy format) that a Field Engineer started work on a service task. Activity views
State The state, province, or municipality of an iCenter user's professional address. My Account dialog box
Status The state of a user's access to iCenter:
  • Active
  • Inactive

Status must be active to use the application.

My Account dialog box
Submission date The date a service request was raised. Service performance analysis report
Submitted The date a Service Request was raised. The date format is Mmm dd, yyyy in Activity views and dd-Mmm-yyyy in the Business Review Dashboard report. Activity views

Business Review dashboard report[ regional availability]

Subscribed equipment Equipment included in a subscription for SR reports or equipment coverage alerts My Account dialog box
Summary General information on a Service request. Activity views
System A description of the asset installed on customer premises (GEHC coding) Service activity report[ regional availability]
System ID The identifier of the asset installed on customer premises (GEHC coding) Also see Equipment ID. Service activity report[ regional availability]
System update A service request task classification for updating a system to a newer release. See Activity type Service activity summary report

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T

Data label Description Displayed in iCenter
Task A component activity in fixing an issued reported in a service request. Activity views
Task ID The unique identification number for a component activity of a service request. Activity views
Task status The position of a component activity of a service request in the equipment repair life cycle:
  • Started
  • Closed
Activity views
Task type The category of a component activity of a service request: Activity views
Technologist See Operator. Not applicable
Test result[ regional availability] The outcome of evaluating a action taken in an SR task to correct an issue reported in an SR. Activity views
Time debrief Information on who performed the service or repair work and when Activity views
Time format The format for representing hours, minutes, and period (AM/PM):
  • hh:mm
  • hh:mm a
My Account dialog box
Time to close The time it took to close an SR. The Number of records is displayed over each range of days bar:
  • 0-1 day
  • 2-5 days
  • 6-10 days
  • 11-15 days
  • 16-30 days
  • 31-60 days
  • 61+ days
Service performance analysis report
Total activity labor hours The total number of hours GE service engineers spent on individual tasks within a service request. Closed Service Report (CSR)[ regional availability]
Total gap time (mins) The cumulative time (in minutes) of gaps between series within an exam. Utilization overview report
Total remote fix (%) The total number of service requests that were resolved via a remote connection to the selected asset during the selected data range. Service activity report[ regional availability]
Total service hours (h) The total number of person-hours spent on a Corrective Maintenance SR. Service activity report[ regional availability]
Total service request labor hours The total number of labor hours GE service engineers spent to resolve a service request. Closed Service Report (CSR)[ regional availability]
Total service request travel hours The total number of travel hours GE engineers spent to resolve a service request. Closed Service Report (CSR)[ regional availability]
Total service requests (#) The total number of fixed Corrective Maintenance technical issues opened during the report period. Service activity report[ regional availability]
Travel hours[ regional availability] The number of travel hours the Field Engineer spent on an SR task during hours defined in the service contract as "covered". Activity views
Trend A breakdown of exams performed by the specified operator each week over the period of time selected in a report. Utilization overview report
Trip date The date in (dd-Month-yyyy) a field engineer visited a facility to replace a part. Service activity report[ regional availability]

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U

Data label Description Displayed in iCenter
Unknown Expected data is not available for display in iCenter. Activity views

Contract view[ regional availability]

Equipment views

Uptime Time during which equipment is operational. Business Review dashboard report[ regional availability]
Uptime calculated from/to The start and end dates of calculation period for uptime.

Service activity report[ regional availability]

US Ultrasound. See Modality. Activity views

Contract view[ regional availability]

Equipment views

Utilization Excel export report

Utilization overview report

User ID The unique identifier for the iCenter user assigned by GE. My Account dialog box
Using department[ regional availability] The site section that is currently using equipment. Equipment views
Utilization (hrs) The total time (in hours) that the asset was used over the specified period of time. Utilization overview report
Utilization report Whether the series ID record listed in the Utilization Excel export report is included in the Utilization overview report. Utilization Excel export report

Utilization overview report

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V

Data label Description Displayed in iCenter
VASC Vascular. See Modality.  
Verification The process of confirming that the action taken to correct an issue reported in an SR was successful. Activity views

Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

Verification details The steps the Field Engineer took to confirm that the action taken to correct the issue reported in an SR was successful. Closed Service Report (CSR)[ regional availability]

Monthly Service Report (MSR)[ regional availability]

VMNP Vendor Management No Parts. A contract code for equipment coverage. See Coverage. Equipment views

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W

Data label Description Displayed in iCenter
WAAD login The credentials for logging into iCenter through Windows Azure Active Directory. My Account dialog box
Warranty Equipment contract type. See Coverage Activity views
Warranty expiration The date (in Month day, year format) that the validity of a warranty ends. Equipment views
Week A time period comprising seven consecutive days beginning on Monday at 12:00:00am and ending on Sunday at 11:59:59. not applicable

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Y

Data label Description Displayed in iCenter
Year installed The year an asset was installed at the facility. Business Review dashboard report[ regional availability]

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Z

Data label Description Displayed in iCenter
Zip code The postal code of an iCenter user's professional address. My Account dialog box

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