Learn how to submit service requests in the Equipment view.
You can submit service requests (SRs) to have equipment serviced or repaired by GE in the Equipment view.
To submit an SR in the Equipment view:
Requester | Prepopulated with your iCenter user name |
Phone Number * | Type in your telephone number |
Phone extension | Type in your telephone extension (if applicable) |
Equipment ID * | Click the Select list and then select the ID for the equipment for which you are raising the SR |
Description | Prepopulated with the description of the selected item of equipment Note: This field displays up to the first 300 characters of a description
|
Owning Department | Prepopulated with the name of the department that owns the selected equipment |
Problem Description * | Type a description of the problem for which you are raising the SR |
Availability at submission * | Click the Availability at submission list and then select the current status of the selected item of equipment:
|
Service Request Successfully Created
OR
You can also Submit service requests in the Activity view.