Identify iCenter regional availability

Learn about iCenter differences in regions around the world.

iCenter is available in GE markets around the world. Help Center is available in a sub set of the languages in which iCenter is available.

GE Healthcare regions

This map identifies the GE Healthcare (GEHC) regions in which iCenter is currently available. Regions are listed in alphabetical order:

Africa
ASEAN (Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam ), Korea (South Korea) & ANZ (Australia and New Zealand)
China (China, Hong Kong, and Taiwan)
EGM (Eastern Growth Market, including Middle East and Turkey)
Europe (Europe, including Russian Federation and CIS)
India & South Asia (Bangladesh, Bhutan, Maldives, Nepal, and Sri Lanka)
Japan (Limited data set preview)
LATAM (Latin America)
USCAN (United States of America and Canada)

Supported languages

iCenter is available in the following languages:

Chinese (Simplified)
Czech
Danish
Dutch
English (UK)
English (US)
Finnish
French
French (Canada)
German
Greek
Hungarian
Italian
Japanese
Korean
Norwegian
Polish
Portuguese (Brazil)
Romanian
Russian
Spanish
Swedish
Turkish

You can select the language to display iCenter in the My Account dialog box. For details, see topic View account details from My Account.

Help Center regional availability

Help Center is available in the following languages:

French (Canada)
Portuguese (Brazil)
Chinese (Simplified)
English (UK)
English (US)
French
German
Italian
Japanese
Korean
Spanish

If Help Center is not available in the language you selected in you iCenter profile, it will be displayed in US English. For details of your selected language, see topic View account details from My Account.

iCenter regional differences

You may notice some differences in features or functionality in the implementation of iCenter at your facility in your region and documented in Help Center.

Feature differences in regions are indicated in Help Center topics like this:

feature^{[ regional availability]}

Click the link to return to the available features table in this topic, where you can identify any differences in availability or operation for your region.

Why is my iCenter different?

This table describes the types of regional scope differences and explains why such differences exist.

Regional scope	Difference reason
Not available	Regional legislation or regulatory guidelines prevent GE from making specific features/functionality available. The same or equivalent technology is not available in different regions. Data may not be available from the regional Customer Relationship Management (CRM) data source systems from which iCenter obtains information data on the following types of equipment: Biomedical (Biomed) Diagnostic Imaging (DI) Life Care Solutions (LCS) Tip: You can determine which CRM systems are in use at your facility from the Source System column in an Equipment view.
Different	Regional practices require different inputs or procedures.

Regional scope

Difference reason

Not available

Regional legislation or regulatory guidelines prevent GE from making specific features/functionality available.
The same or equivalent technology is not available in different regions.
Data may not be available from the regional Customer Relationship Management (CRM) data source systems from which iCenter obtains information data on the following types of equipment:
- Biomedical (Biomed)
- Diagnostic Imaging (DI)
- Life Care Solutions (LCS)
Tip: You can determine which CRM systems are in use at your facility from the Source System column in an Equipment view.

Different

Regional practices require different inputs or procedures.

Is this feature available in my region?

This table identifies key features that are available () in the specified GEHC regions at this release of iCenter.

Key features	Notes						GEHC Regions
Key features	Notes	Africa	ASEAN, Korea & ANZ	China	Eastern Growth Markets (EGM)	Europe	India & South Asia	Japan¹	Latin America (LATAM)	US & Canada (USCAN)
Browser cookie management
Closed service reports (CSRs)
Contract entitlement and warranty views	²^,³^,⁴^,⁵^,⁶^,⁷
Customer survey on initial log in
Customizable views
Equipment views	⁸^,⁹^,¹⁰^,¹¹^,¹²^,¹³^,¹⁴
Equipment parent/child hierarchy
Facility working groups
GE Service document downloads	¹⁵
Grid data downloads
Help Center
Home page favorites
Information banner
Open SR real-time update
Service Request (SR) creation
SR and task data as well as current equipment data availability in near real time	¹⁶
SR and Task activity views	¹⁷ ^,¹⁸^, ¹⁹^,²⁰
Subscriptions (CSR, MSR, end of contract/warranty notification)
Uptime data monitoring
Reports
Business review reports
Business Review dashboard report	²¹
Maintenance reports:
Planned maintenance schedule report
Service activity report	²²
Service activity summary report	²³^,²⁴
Service performance analysis report
Utilization reports:
Utilization Excel export report						^,
Utilization overview report	²⁵

Table notes:

¹ Japan preview with limited data set

² In the ASEAN, Korean & ANZ, CHINA, and India & South Asia regions, the following Contract view grid column headings/detail panel labels are not displayed:

Cost center
Manufacturer
Owning department

³ In the EGM, Africa and Europe regions, these Contract view grid column headings/detail panel labels are not displayed:

Cost center
PSI code

⁴ In the LATAM and USCAN regions, this Contract view grid column heading/detail panel label is not displayed:

Actual uptime

⁵ In the ASEAN, Korean & ANZ, CHINA, and India & South Asia regions, details for canceled contracts are not displayed in the Contract view.

⁶ Servicing of non-GE equipment is not available in the LATAM region.

⁷ In the LATAM region, in the Contract view details panel Feature tab shows consumed/available units for each Entitlement

⁸ In the ASEAN, Korean & ANZ, and CHINA regions, the following Equipment view grid column headings/detail panel labels are not displayed in the following regions:

Classification
Cost center
End of service life
Manufacturer
Owning department
Risk level
Using department

⁹ In the ASEAN, Korea & ANZ, and India & South Asia regions, the following Equipment view grid column headings/detail panel labels are not displayed:

Classification
Owning department
Risk level
Using department

¹⁰ In the EGM, Africa and Europe regions, the following Equipment view grid column headings/detail panel labels are not displayed:

Clock SDI (%)
Clock Uptime (%)
Cost center
Risk level

¹¹ In the LATAM region, these grid column headings/detail panel labels are not displayed in the Equipment view:

Clock SDI (%)
Clock uptime,
Contract uptime
Current year contract uptime (%)
Date range over which yearly equipment uptime is calculated
Uptime calculated from

¹² In the LATAM and USCAN regions, the following Equipment view grid column headings/detail panel labels are not displayed:

Contract uptime
Current year contract uptime (%)
Date range over which yearly equipment uptime is calculated
Retirement date
Uptime calculated from

¹³ In the ASEAN, Korean & ANZ, CHINA, and India & South Asia regions, details for canceled contracts are not displayed in the Equipment view.

¹⁴ In the USCAN region, the following Equipment view grid column headings are available:

Acquisition date
Acquisition method
Installation
PM interval
Retirement reason

¹⁵ For details of any eDigi document types supported in your region, contact your GE Healthcare representative.

¹⁶ In the USCAN region, near real-time data is available for Imaging modalities.

¹⁷ In the ASEAN, Korean & ANZ, CHINA, EGM, Africa, Europe, and India & South Asia regions, the following Activity view grid column headings/detail panel labels are not displayed:

Classification
Cost center
Manufacturer
Owning department
Risk level
Using department

¹⁸ In the ASEAN, Korean & ANZ, CHINA, EGM, Africa, Europe, and India & South Asia regions, the following Activity view grid column headings/detail panel labels are displayed, but no data is supplied:

Acquisition method
Coverage
Double overtime hours
Double overtime travel hours
Overtime travel hours
Retirement

¹⁹ In the LATAM region, the following Activity view grid column headings/detail panel labels are not displayed:

Classification
Test result

²⁰ In the LATAM region, the following SR and Task types are available in Activity Service Request and Task views:

SR types:

Application
OnWatch

Task types

Field service
Remote service
Vendor

²¹ This report has limited availability in the Europe region.

²² In the Europe region, available uptime data from previous years is displayed in the Computed uptime section.

²³ In the ASEAN, Korean & ANZ, CHINA, LATAM, India & South Asia, and USCAN regions, this report contains the following graphs:

Application
Corrective
Install
OnWatch
Planned
Recall

²⁴ In the EGM, Africa, and Europe regions, this report contains the following graphs:

Inquiry
Install
Recall
System update

²⁵ Peer group comparisons are across:

regional healthcare facilities in the ASEAN, Korean & ANZ, CHINA, and LATAM, and India & South Asia regions
healthcare facilities in either the United States or Canada in the USCAN region
private or public healthcare facilities in the EGM, Africa, and Europe regions

Identify iCenter regional availability

Supported languages

Help Center regional availability

iCenter regional differences

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