Learn how to log in to iCenter.
iCenter is a cloud application accessed from your web browser via a URL that you are sent when you register as an iCenter user (if you do not have an account, see topic Register for iCenter). iCenter works on any Internet browser but responds best using Google Chrome (for details of supported browsers, see the FAQ section at the end of this topic).
To log in to iCenter:
iCenter is a web application that uses website cookies to improve user experience. A screen asking for your consent is displayed the first time that you log in to iCenter and every 13 months thereafter.
To accept iCenter cookies:
iCenter obtains Service Request (SR) information from CRM data source systems. iCenter automatically updates this information daily or weekly[ regional availability]. You can also have iCenter refresh data on open SRs from the CRM for up to 25 facilities when you log in.[ regional availability].
To have iCenter update open SR data:
The selected facilities are displayed below the Select box.
Alternatively, if you do not want to update the facilities, click Skip real-time refresh.
GE provides a customer survey designed to improve your experience with iCenter[ regional availability]. The survey is displayed the first time that you log in to iCenter.
To complete the iCenter customer survey:
in the Other field, type in your own function.
iCenter is optimized to run on the most recent versions of the following major web browsers:
If you must user older versions of these browsers, be aware that your experience will not be as good.
iCenter also works well on mobile equipment, such as smart phones and tablets.
Another user might have performed the update for the same facility in the previous five minutes before you clicked Submit. In this case the SR data was already up-to-date.