View asset service history

Learn how to view asset service history in the Service Activity maintenance report.

The Service Activity report (SAR) provides details of service activity for selected assets over a specified period of time.[ regional availability]

This report is intended for Diagnostic Imaging facility administrators and others responsible for equipment servicing.

The information in this report is useful for viewing the service history of your assets, including service requests, parts, contract, and uptime data for a single asset as well as a comparative summary of multiple assets. This report provides analysis of key GE service metrics to support periodic reviews.

This topic explains the data presented in the generated report:

Sample Service Activity report

Note: The data displayed in this report pertains to the currently loaded facility group.

Data definition

This generated report is downloaded as a .pdf file with the naming convention Service_Activity_Report_<Assets>.pdf (for example, Service_Activity_Report_3T TECH SRL_AEMS FRANCE.pdf.

Once downloaded, you can open this PDF file in an Adobe Acrobat reader or in a Web browser.

For each modality, the report contains the following sections:
Cover and welcome pages

The cover page contains the report title, facility name, and facility address.

The Welcome page describes the report contents and the dates it covers.

For a report covering multiple facilities, there is a separate cover and welcome page for each facility.

Multiple asset summary section

For each modality, this section provides a summary table of metrics for all assets selected for the report. For details of the labels in this section of the report, Consult the iCenter data dictionary.

Data label Data definition
Section title Modality type, for example:
System For each asset in this modality:
  • System ID
  • System description
Planned maintenance Metrics for PM activity for the asset:
  • Completed (#)
  • Completed (%)
Corrective maintenance Metrics for CM activity for the asset:
  • Total service requests (#)
  • Total service hours (h)
  • Closed < 24h (%)
  • Remote fix (%)
Single Asset section

This section provides detailed service history data for each asset in the modality, so you have a holistic view of all events pertaining to it. For a report containing multiple assets, there is a separate section for each selected asset. For details of the labels in this section of the report, Consult the iCenter data dictionary.

Data label Data definition
Single asset summary Service activity details for the specified asset:
  • System description
  • System ID
  • Installation date
Contract summary lists all contracts in effect at any time during the selected report time frame:
  • Contract
  • Contract No.
  • Start
  • End

Uptime summary lists uptime values for any contract periods in effect at any time during the selected report time frame. Uptime values are for the full contract period even if the start or end dates fall outside of the report time frame.

  • Computed uptime (%)
  • Uptime calculated from | to

If available, historical uptime data from previous years is listed in descending order below the current year[ regional availability].

Planned maintenance All PM service requests for the asset during the selected report time frame:
  • Service request ID
  • Scheduled date
  • Completed date
Corrective maintenance All CM Service requests for the asset during the selected report time frame.
  • Service request ID
  • Open date
  • Last activity
  • Service hours (h)
  • Remote fix
  • First engineer name
Replacement parts installed All replacement parts installed on the asset during the selected report time frame:
  • Service request ID
  • Field engineer name
  • Part number
  • Part description
  • Quantity
  • Trip date
Field modification instructions All FMIs completed for the asset during the selected report time frame:
  • Reference number
  • Quantity
  • Description
  • Service request ID
  • Trip date
  • Field engineer date
Notes

This section contains the legal disclaimer governing usage of iCenter data provided in this report.

Glossary

This section lists and defines terms used within this report. For further details of these and definitions of other terms, Consult the iCenter data dictionary.

Report filters

There are no additional filters to specify for this generated report as it is delivered in PDF format.

When you generate the report, you can specify the time span of data to analyze. The default is 3 months.

For instruction on how to apply report filters, see topic Generate maintenance reports.