Download GE service documents associated with equipment

Learn how to download GE service documents in the Activity view.

When GE services or repairs your equipment, it creates service documents such as Planned Maintenance (PM) Checklists, Service Debriefs, and Service Request (SR) Reports in its eDigi tool. iCenter can be configured to access these service documents, so you can download them in the Activity view.[ regional availability] This configuration is based on a supported data source/country pair and one or more document types.

These service documents are associated with specific SRs and tasks in the Details panel of Service Request and Task views. You can download the document in the formats stored in the eDigi tool, for example, documents, spreadsheets, and images.

To download GE service documents in the Activity view:

  1. On the menu bar, click Activity and then Service Requests or Tasks, and then look at the default view or select another view from the Other views list.
  2. In the grid, locate or search for the equipment whose GE service documents you want to download.
  3. In the Details panel, click the Document tab.
  4. In the entry for the desired GE service document, click the Download button.Download button
    A download confirmation message is displayed in the lower right corner of the window.
  5. In the displayed Manage Downloads bar, click the arrow next to the file name and select Always open with system viewer to display the exported data file in another browser window.Manage Downloads
    GE service document files are downloaded with the following naming convention:
    • <Document Type>_<SR ID>_<Equipment ID>_<Task ID>.<ext>
    • for example:
    • Service-Debrief_840041001_F3186724_841901L636.pdf


    <Document Type> A description of the content of documents stored in eDigi[ regional availability], for example:
    <SR ID> The GE identifier for the service request
    <Equipment ID> The GE identifier for the equipment
    <Task ID> The GE identifier for a component activity of a service request
    <ext> The file extension for the document or image:
    • DOC, DOCX: Microsoft Word document
    • JPG: Image file
    • PDF: Adobe Acrobat document
    • XLS, XLSX: Microsoft Excel spreadsheet
  6. Save the downloaded file to your preferred folder on your computer:
    • if you opened the file, use the File Save As function from the browser
    • if you showed the file in your Downloads folder, drag and drop it into the desired folder
  7. View displayed messages on the document download starting (you may continue to work during the download) and completing successfully.
  8. Open the downloaded file in your Web browser or the appropriate third-party program such as Adobe Acrobat, Microsoft Word, or Microsoft Excel *. For details on the report contents, Consult the Equipment view data dictionary.


  • Can I obtain a Closed Service Report (CSR) for an individual item elsewhere in iCenter?

    You can Subscribe to service request reports or send a CSR from the Equipment view.

  • When I click the file name of the downloaded document in the Manage Downloads bar, why do I get a Please wait message instead of the document?
    This download error typically is caused by a conflict between the web browser's built-in PDF viewer and the Adobe Acrobat Reader. To determine how to manually open the downloaded eDigi document, click the arrow to the right of the file name and then select the desired option:
    • Always open in Adobe Reader
    • Open with Adobe Reader
    • Always open with system viewer
    • Open with system viewer
    • Show in folder

    To permanently change the browser settings that control opening PDFs from a web page, see your browser documentation.

  • Why can't I see the Download tab in the Details panel?

    This feature requires a supported CRM source system, at least one eDigi document type to be configured for a particular country, and the user profile to be configured to access these documents. For details on regions in which document download functionality is currently supported, see [ regional availability].

    CRM Source system Africa ASEAN, Korea & ANZ China EGM Europe India & South Asia Japan LATAM USCAN
    • South Africa
    • Turkey
    • UAE
    • South Africa
    • Turkey
    • UAE
    • Belgium
    • Bulgaria
    • Czech Republic
    • Finland
    • France
    • Germany
    • Ireland
    • Italy
    • Luxembourg
    • Netherlands
    • Poland
    • Portugal
    • Russia
    • Slovakia
    • Spain
    • Sweden
    • UK
    Siebel Americas                
    • Canada
    • United States of America
    Siebel International  
    • ASEAN:
    • Brunei
    • Cambodia
    • Indonesia
    • Laos
    • Malaysia
    • Myanmar
    • Philippines
    • Singapore
    • Thailand
    • Vietnam
    • APAC:
    • Australia
    • New Zealand
    • ANZ:
    • South Korea
    • Hong Kong
    • People's Republic of China (PRC)
    • Republic of China (Taiwan)
    • South Asia:
    • Bangladesh
    • Bhutan
    • India
    • South Asia:
    • Maldives
    • Nepal
    • Sri Lanka

    For further details, see topic Identify iCenter regional availability.