Download GE service documents associated with equipment

Learn how to download GE service documents in the Activity view.

1. On the menu bar, click Activity and then Service Requests or Tasks, and then look at the default view or select another view from the Other views list.
2. In the grid, locate or search for the equipment whose GE service documents you want to download.
3. In the Details panel, click the Document tab.
4. In the entry for the desired GE service document, click the Download button.
   A download confirmation message is displayed in the lower right corner of the window.
5. In the displayed Manage Downloads bar, click the arrow next to the file name and select Always open with system viewer to display the exported data file in another browser window.
   GE service document files are downloaded with the following naming convention:

   • <Document Type>_<SR ID>_<Equipment ID>_<Task ID>.<ext>
   • for example:
   • Service-Debrief_840041001_F3186724_841901L636.pdf

   where:

   <Document Type>	A description of the content of documents stored in eDigi[ regional availability], for example: Invoice PM checklist Service debrief SR report Note: For details on the file name and contents of Closed Service Report (CSR) documents, see topic Consult the Equipment view data dictionary.
   <SR ID>	The GE identifier for the service request
   <Equipment ID>	The GE identifier for the equipment
   <Task ID>	The GE identifier for a component activity of a service request
   <ext>	The file extension for the document or image: DOC, DOCX: Microsoft Word document JPG: Image file PDF: Adobe Acrobat document XLS, XLSX: Microsoft Excel spreadsheet

6. Save the downloaded file to your preferred folder on your computer:
   • if you opened the file, use the File Save As function from the browser
   • if you showed the file in your Downloads folder, drag and drop it into the desired folder
7. View displayed messages on the document download starting (you may continue to work during the download) and completing successfully.
8. Open the downloaded file in your Web browser or the appropriate third-party program such as Adobe Acrobat, Microsoft Word, or Microsoft Excel *. For details on the report contents, Consult the Equipment view data dictionary.