Learn how to download GE service documents in the Activity view.
When GE services or repairs your equipment, it creates service documents such as Planned Maintenance (PM) Checklists, Service Debriefs, and Service Request (SR) Reports in its eDigi tool. iCenter can be configured to access these service documents, so you can download them in the Activity view.[ regional availability] This configuration is based on a supported data source/country pair and one or more document types.
These service documents are associated with specific SRs and tasks in the Details panel of Service Request and Task views. You can download the document in the formats stored in the eDigi tool, for example, documents, spreadsheets, and images.
To download GE service documents in the Activity view:
|A description of the content of documents stored in eDigi[ regional availability], for example:
|The GE identifier for the service request
|The GE identifier for the equipment
|The GE identifier for a component activity of a service request
|The file extension for the document or image:
To permanently change the browser settings that control opening PDFs from a web page, see your browser documentation.
This feature requires a supported CRM source system, at least one eDigi document type to be configured for a particular country, and the user profile to be configured to access these documents. For details on regions in which document download functionality is currently supported, see [ regional availability].
|CRM Source system
|ASEAN, Korea & ANZ
|India & South Asia
For further details, see topic Identify iCenter regional availability.