Learn how to monitor service request status in the Activity view.
You can monitor service requests (SR) status in the Activity view. Tracked Service Request is the default view. You can set filters to specify the types of SRs to view, and you can create customized views of these settings, and create a view favorite to be displayed as a tile on the Home page.
To monitor SR status:
Consult the Activity view data dictionary for details of the default column filters applied to the selected view.
If no results are returned, clear the filters specified above.
For details of the information in this panel, see topic Consult the Activity view data dictionary and Download GE service documents associated with equipment.
You may need to click the gray chevron (˃) next to a heading to expand a section in a tab. Click the chevron (˅) again to collapse the section.
The Details panel is available in both these SR views and the Task views.
Select the desired SR and view the Details panel or Monitor service request tasks.
There is no link or shortcut from a Service Request view to a Task view. For your convenience, the key data in the Task view is provided in the Task tab in the Details panel in this Service Request view.