Monitor service request status

Learn how to monitor service request status in the Activity view.

You can monitor service requests (SR) status in the Activity view. Tracked Service Request is the default view. You can set filters to specify the types of SRs to view, and you can create customized views of these settings, and create a view favorite to be displayed as a tile on the Home page.

Tracked Service Request view

To monitor SR status:

  1. On the Home page, click the desired tile:
    • Active Corrective Repairs
    • Active Onwatch SR
    • Recently Closed SR
    Sample activity tile


    On the menu bar, click Activity and then Service Request, and then look at the default view or select another view from the Other views list:
    • Active Corrective Repairs
    • Active Onwatch SR
    • Open SR
    • Recently closed SR
    • Tracked service request (default)

    Activity > Service Request menu

    Consult the Activity view data dictionary for details of the default column filters applied to the selected view.

  2. In the grid, locate or search for the SR you want to view using values in the desired columns, for example::
  3. Sort column data in ascending or descending order according to your preference:
    • Completed
    • SR status
    • SR type
  4. Filter column data in a view for SR attributes in addition to the default column filters for the selected view to further narrow the data, for example:

    If no results are returned, clear the filters specified above.

    Tip: You can download the returned SR status list or save a custom view of it (for example, SRs with availability of Partial).
  5. Display the Details panel for the desired SR as described in topic Inspect record details in a view and click the desired tab to view the following details:
    • Service request tab
    • Task tab
      • Action
      • Time debrief
    • Part tab
      • Description
      • Quantity
      • Reference
      • Task ID
    • Document tab
      • List of GE service documents available for this equipment
      • No documents available

    For details of the information in this panel, see topic Consult the Activity view data dictionary and Download GE service documents associated with equipment.


    You may need to click the gray chevron (˃) next to a heading to expand a section in a tab. Click the chevron (˅) again to collapse the section.

    The Details panel is available in both these SR views and the Task views.

  6. If desired, Download view data for audit to provide a printout of the data from this view.


  • How can I see more information on Active Corrective Repairs?

    Select the desired SR and view the Details panel or Monitor service request tasks.

  • Can I jump from this Service Request view directly to a corresponding Task view?

    There is no link or shortcut from a Service Request view to a Task view. For your convenience, the key data in the Task view is provided in the Task tab in the Details panel in this Service Request view.