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Consult the Activity view data dictionary

Look up service request (SR) information in the Activity view data dictionary.

The Activity views displays the status of service requests (SRs) and their component tasks.

This topic defines the generic information used to track SR and component task data:

Sample Activity view with Details panel

Available SR views

This table lists, in alpha order, the shared Activity Service Request views supplied with iCenter, describing the configurations that distinguish them.

SR view title Column heading Filter settings (possible values) View description Usage
Active Corrective Repairs SR status
  • Started
  • Submitted
 Lists active corrective repairs that have not been completed. Check the status of all repairs being performed on equipment in order to track its availability for patient use.
SR type
  • Corrective
Active FMI SR status
  • Started
  • Submitted
 Lists FMI service requests that have not been completed. Check the status of all manufacturer-specified field modification instructions being performed on equipment in order to track its availability for patient use.
SR type
  • FMI
Active Onwatch SR SR status
  • Started
  • Submitted
 Lists OnWatch service requests that have not been completed. Check the status of all OnWatch generated service requests for equipment in order to track its availability for patient use.
SR type
Active Recall SR status
  • Started
  • Submitted
 Lists Recall service requests that have not been completed. Check the status of all manufacturer-specified recalls being performed on equipment in order to track its availability for patient use.
SR type
  • Recall
Open SR SR status
  • Started
  • Submitted
 Lists active corrective repairs that have not been completed. Check the status of all repairs being performed on equipment in order to track its availability for patient use.
SR type
Recently closed SR Completed
  • Past 7 days
 Lists Service Requests (excluding any iCenter Administrative types) that have recently been completed. Check when repairs have been completed to ensure that equipment is returned to service and that there is a record of the repairs.
SR status
  • Closed
SR type
Tracked service request SR type Lists all service requests that have been submitted, started, or closed (excluding any iCenter Administrative types). Check what actions have been completed or are planned for a service request.
Upcoming planned maintenance Due
  • Next 30 days
 Lists planned service requests scheduled within next 30 days. Check when equipment is scheduled for future planned maintenance in order to plan for the time it will be unavailable.
SR status
  • Started
  • Submitted
SR type
  • Planned maintenance

Data definition—SR Grid

The grid contains a list of SRs matching the filters applied by the selected Service Request view.

These standard iCenter data fields are included as column headings in the grid (for convenience, these are listed in alphabetic order in this topic; column headings may appear in a different order in your screen depending on the view displayed and any customizations you have made):

Consult the iCenter data dictionary for descriptions of these fields.

Data definition—SR details panel

The Details panel provides additional data on an item of equipment selected in the grid. For convenience, field labels are listed in alphabetic order in this table. Consult the iCenter data dictionary for descriptions of these fields.

Details tab title Section heading Data label Data details Tab description
Service request Summary SR overview
  • Availability at submission
  • Due
  • Service request ID
  • SR status
  • SR type
 Lists service activity associated with the Equipment ID
Equipment Device data
Service request SR data
History SR record data:
  • Created by
  • Created date
  • Last update by
  • Last update date
Task Task summary Task identification data
  • Task ID
  • Task status
  • Task type
 Lists information on SR processing by GE Support
Action Service report task information:
Time debrief Time spent on task:
Tip: This information is provided for each component task of an SR. For example, if multiple Field Engineers are working on a single SRs, a separate debrief for each is displayed in this section.
  • Completed
  • Double overtime hours
  • Double overtime travel hours
  • Labor hours
  • Overtime hours[ regional availability]
  • Overtime travel hours
  • Started
  • Travel hours
Part — Part name
  • Description
  • Quantity
  • Reference
  • Task ID
 Lists information on any parts that were required to service or repair the equipment (if none, this tab is blank)
Document[ regional availability] —
  • Closed service report
  • Demo checklist
  • Electrical safety test
  • FMI CCR
  • FMI refusal letter
  • INS acceptance certification
  • INS confirmation
  • INS debugging report
  • INS site final checklist
  • Invoice
  • Logs
  • Other
  • PM checklist
  • PM report
  • Service debrief
  • Service report
  • Tube failure report
 SR ID Any eDigi documents associated with the specified equipment that was serviced or repaired by GE. There may be multiple documents for a Service Request and its component Tasks. The available doc types vary by region.
Note: A Task ID line is displayed below the Service Debrief entry if the document is linked to a task. This Task ID matches that displayed on the Task tab.

For details on downloading documents from the Document tab of the Details panel for a Service Request view, see topic Download GE service documents associated with equipment.

Available task views

This table lists, in alpha order, the shared Activity Task views supplied with iCenter, describing the configurations that distinguish the component activities of service requests (SRs) for equipment in a facility.

Task view Column label Filter settings (possible values) View description Usage
Tasks on corrective open SR SR status
  • Submitted
  • Started
 Lists component tasks in Corrective service requests that have been submitted or started. Check the tasks being performed on open SRs to understand what work is being done on equipment currently under repair.
SR type
  • Corrective
Task type
  • Field Support
  • Tech Support
Tasks on open PM Due 0-30 days Lists component tasks in Corrective service requests that have been submitted or started. Check what tasks are being performed on component tasks of open SRs to understand what work is being done on equipment undergoing planned maintenance.
SR status
  • Submitted
  • Started
SR type Planned
Task type
  • EMG (Emergency)
  • Planned maintenance
Tracked tasks (default) SR type[ regional availability]
  • Application
  • Corrective
  • FMI
  • Installation and upgrade
  • OnWatch
  • Other
  • Planned
  • Recall
 Lists component tasks in service requests that have been submitted, started, or closed (excluding any iCenter Administrative types). Check all activities and tasks associated with SRs to obtain a full history of work performed on equipment.
Task type[ regional availability]
  • CCC (Customer courtesy call)
  • Clinical applications
  • Corrective
  • Depot repair
  • EMG (Emergency)
  • Field support
  • Inquiry
  • Install
  • MSA (Maintenance)
  • PDS (Proactive digital service)
  • Planned maintenance
  • Proactive
  • System update
  • Tech support

Data definition— Task grid

The grid contains a list of SRs matching the filters applied by the selected Service Request view.

These standard iCenter data fields are included as column headers in the grid (for convenience, these are listed in alphabetic order in this topic; column headings may appear in a different order in your screen depending on the view displayed and any customizations you have made):

Consult the iCenter data dictionary for descriptions of these fields.

Data definition— Task details panel

This table lists and describes the electronic service reports you can generate and send from the Equipment view or the Account Profile menu. For convenience, field labels are listed in alphabetic order in this table. Consult the iCenter data dictionary for descriptions of these fields.

Details tab title Section heading Data label Data details
Service request Summary Task overview
  • Availability at submission
  • Due
  • Service request ID
  • SR status
  • SR type
Equipment Device data
Service request SR data
History SR record data
  • Created by
  • Created date
  • Last update by
  • Last update date
Task Task summary Task identification data
  • Task ID
  • Task status
  • Task type
Action Service report task information
  • Availability at task completion
  • Availability at task started
  • Cause
  • Completed
  • Corrective action
  • Field engineer
  • Remote[ regional availability]
  • Serviced by
  • Started
  • Test result
  • Verification
Time debrief Time spent on task
  • Completed
  • Covered hours
  • Covered travel hours
  • Double overtime hours
  • Double overtime travel hours
  • Overtime hours[ regional availability]
  • Overtime travel hours
  • Started
Part — Details of parts used in SR
  • Description
  • Quantity
  • Reference
  • Task ID
Document[ regional availability] Any eDigi documents associated with the specified equipment that was serviced or repaired by GE. There may be multiple documents for a Service Request and its component Tasks. The available doc types vary by region.
Note: A Task ID line is displayed below the Service Debrief entry if the document is linked to a task. This Task ID matches that displayed on the Task tab.
 Demo checklist  
Electrical safety test  
FMI CCR  
FMI refusal letter  
INS acceptance certification  
INS confirmation  
INS debugging report  
INS site final checklist  
Invoice  
Logs  
Other  
PM checklist  
PM report  
Service debrief  
Service report  
Tube failure report  

For details on downloading documents from the Document tab of the Details panel for a Task view, see topic Download GE service documents associated with equipment.