Consult the iCenter glossary

A

Alphabetical order

Items are sorted in ascending alphabetical order by language sets. For example, the Latin alphabet used in English and Spanish are sorted from A-Z. Logographic/syllabic alphabets (for example, Chinese and Japanese) and Cyrillic languages (for example, Russian and Bulgarian) are sorted based on an appropriate transliteration system to the Latin alphabet, for example, Pinyin for Chinese or BGN/PCGN for Russian.

If your facility uses multiple languages, facility groups are listed in alphabetical order by language set then within character sets. For example, if you have two Chinese facility group titles, two English facility group titles, and one Spanish facility group title, iCenter sorts these into alphabetical order as follows:

• English and Spanish grouped and sorted in A-Z order
• Chinese in Pinyin order

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B

Biomedical equipment

Medical equipment used to diagnose and treat various diseases.

BMET

Biomedical Equipment Technician. Healthcare delivery team member responsible for the performance and maintenance of a hospital's patient care equipment.

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C

CARES

Computer Assisted Repair and Engineering Services. A proprietary GEHC CRM system used to capture requests for service, record service activities related to addressing the request for service, and store the required information related to the maintenance of diagnostic imaging devices in the Asia Pacific (APAC) and Latin America (LATAM) regions.

CM

Corrective Maintenance. Requested repair of equipment to return it to its operational state.

CMMS

Computerized Maintenance Management System. A system that provides functionality to manage equipment from medical equipment to furniture and facility spaces. Examples: Clarify and GE AssetPlus*.

CRM

Customer Relationship Management system. An end-to-end system for knowing who the customer is, where they are located, what they have on site, who’s doing what to it, and ensuring this is communicated and displayed in a way that allows both the customer and GE to see what’s going on from service delivery management to quotes and invoicing. Examples: CARES, Clarify, MUST, and Siebel.

CT

X-ray computed tomography

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D

Data source

A CRM system from which iCenter obtains equipment data.

DCS

Diagnostic and Clinical Services. GE Healthcare department of biomedical technicians and field engineers who work closely with customers on site at hospitals to advise on equipment planning, purchasing, installation and maintenance; advise on opportunities for equipment or services; advise on safe usage of the medical equipment; and contribute to patient safety through managing recalls and technology networks. This team services both GE and non-GE biomedical devices and imaging systems around the world and provide training for hospital employees.

Diagnostic Imaging (DI)

The process of capturing visualizations of the interior of a body for medical diagnosis. CT scans, magnetic resonance, ultrasound, and X-Rays are common types of diagnostic imaging.

DICOM

Diagnostic Imaging and Communications in Medicine. An international standard for managing, transmitting, storing, and printing medical imaging information. It includes a file format definition and a network communications protocol.

DOS

Director of Service. A member of the GE Diagnostic and Clinical Services team, responsible for managing customer relationships as well as the Field Service Engineers working on site at a hospital.

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E

EAGM

Eastern and Africa Growth Market. A GEHC region including Africa, Middle East, Saudi Arabia and, Turkey.

eDigi

A document repository that makes service documents available to GE personnel. iCenter can be configured to download service documents for configured CRM data source and region/language pairs.

EOSL

End Of Service Life. The date after which GE has advised the customer that it will no longer provide support services for a product.

Equipment

Biomedical or diagnostic imaging equipment that the hospital either owns or rents and tracks through iCenter.

ESR

Electronic Service Report. Information on specific equipment, a monthly summary report on that equipment, and other notifications including whether that equipment is about to go out of warranty or contract coverage received electronically via an iCenter subscription.

EU

GEHC Sales region including Europe, Commonwealth of Independent States (CIS), and Russia.

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F

FE

Field Engineer. A member of the GEHC Diagnostic and Clinical Services. team, responsible for servicing biomedical devices and imaging systems.

FMI

Field Modification Instruction. Equipment update or new feature upgrade for functionality or security improvements .

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H

HSAM

Healthcare Services Account Manager.

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I

Imaging equipment

Medical equipment used to capture diagnostic images. Examples of diagnostic imaging equipment include Computed Tomography (CT) scanners, Electrocardiogram (ECG), Mammography systems, Magnetic Resonance Imaging (MRI) scanners, Positron Emission Tomography (PET) scanners, Ultrasound, and X-ray machines.

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L

LCS

Life Care Solutions. Asset modalities include: Anesthesia, Diagnostic Cardiology, Maternal Infant Care, Monitoring, Respiratory & Sleep, and Vital Signs Devices.

M

Modality

A group of similar equipment. For example, medical imaging modalities include Ultrasound (US), Magnetic resonance imaging (MRI), and Computer Assisted Tomography (CT).

MR

Magnetic Resonance Imaging

MUST

Multi User Service SysTem. A proprietary GEHC CRM system used to manage after-sales service of medical equipment in the Europe (EU/CIS) and Eastern Growth Market (EGM) regions.

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P

PM

Planned Maintenance. Scheduled repair or maintenance of equipment to keep it in operational condition.

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R

Recall

Manufacturer-specified repair or replacement to bring equipment back to operational status.

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S

SDI

Service Delivery Index.

ServiceMax

A CRM system used to manage activities, assets, customers, contracts and entitlements, financial information, parts consumption, service requests, and warranties in the GEHC Latin America (LATAM) region.

Siebel Americas

A CRM system used to manage activities, assets, customers, contracts and entitlements, financial information, parts consumption, service requests, and warranties in the GEHC US and Canada (USCAN) region.

Siebel International

A CRM system used to manage activities, assets, customers, contracts and entitlements, financial information, parts consumption, service requests, and warranties in the GEHC CHINA and EU/CIS regions.

SR

Service Request. A user-generated request for equipment repair or maintenance.

SSO

Single Sign On. A unique ID assigned to registered users of GE applications. Serves as the user ID for logging on to iCenter.

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