iCenterHelp

Change iCenter password

Learn how to change your iCenter password.

You received a GE user name (SSO ID) and password to access iCenter in your Welcome letter. After you successfully log in to iCenter with these supplied credentials, you can change your password if you want to replace the one supplied to one of your choosing or if you forget a password you subsequently set up.

To change your iCenter password:

  1. In your web browser address bar, enter the iCenter URL provided in your iCenter Welcome letter.
  2. At the bottom of the GE Single Sign On (SSO) login page, click the Forgot your Password link. Forgot your password link on SSO log in page
    The GE Identity Manager (IDM) web site is displayed.
  3. In the Trouble signing in page, under Forgot Password, click the a few simple steps link.
    Trouble signing in page on IDM site
  4. In the Forgot Password page, enter the following and then click Next:
    • SSO ID: type in your GE user name (supplied in your iCenter Welcome Letter)
    • Type the text you see above: type in the displayed Captcha text

    Forgot password page on IDM site
    The SSO Password Reset Application web site is displayed.
  5. In the How you would like to reset your password page, click Select for the I have access to my email option.
    How would you like to reset your password page
  6. In the Please confirm your User ID page, supply the following information and then click Submit.
    • User ID: type in your GE user name (supplied in your iCenter Welcome Letter)
    • Please complete the security challenge below: Drag and drop the specified icon into the Drop Here circle.
    Please confirm your User ID page
  7. In the How you would like to reset your password page which is displayed again, click Select for the I have access to my email option again.
    How would you like to reset your password page
  8. In the Your search returned the following results page, confirm that your email address is correct and then click Yes.Search results page
  9. In the SSO Re-Registration process has begun page, make a note of the supplied Reset Code and then close the browser window.Take note of the Reset Code
  10. In your email account, open the message from ~<securitymgr@ge-registrar.com> with subject "Single Sign On Reset Message" and follow the URL to complete the reset process and re-register and activate your SSO account.
    SSO reset message email
  11. In the SSO Re-Registration process has begun page, enter the Reset Code that you made a note of in step 9 above and then click Continue.
    Enter your reset code page
  12. In the SSO Central Modify Application page, fill in the following details, and then click Submit:
    • Please verify/modify the following information:
      • First name
      • Middle initial
      • Last name
      • Email address
      • Please confirm your email address
      Tip: You can find this information in your iCenter Welcome letter.
    • Please choose a User ID and Password:
      • User ID
      • Password
      • Please confirm Password
      • Password strength
    • Please select and answer your Password Challenge:
      • Password challenge
      • Challenge response

    SSO Central Modify Application page
  13. When theYour account has been successfully modified page is displayed, close your browser window.
Parent topic: Get started with iCenter

FAQs

Can I select the "I remember my challenge questions" option in the How would you like to reset your password page?

If you are resetting the password supplied in your iCenter Welcome letter, do not select the challenge questions option. GE Support created your user profile, so you will not have the necessary information to reset the password using this method.

Instead, use the "I have access to my email" option described in this topic to reset your GE-supplied password. Make a note of the details you supply in the SSO Central Modify Application page. You can use these to subsequently change your password using the challenge questions option.


How would you like to reset your password page