Contact GE Support

Learn how to contact GE support from the iCenter Help menu.

The Contact Support option from the Help menu enables you to contact GE Support directly from the iCenter application.

Contact Support option from Help menu

To contact GE Support:

  1. On the Title bar, click Help menu and then click Contact Support.
  2. In the Contact Support dialog box, view or enter the following information:
    Requester
    Autopopulated with your iCenter user name.
    Email
    Autopopulated with your professional email address.
    Subject *
    Type in the email subject line.
    Request Description *
    Type in the details of the your question or request for GE Support.
    Note: An asterisk (*) denotes a required field. The field is outlined in red when you place the cursor in it and then in blue when you start typing text in it. If you exceed the character limit for a field, further input will be prevented (for example, you can enter approximately 3,500 characters in the Request Description field).
  3. Click Submit.

FAQs

  • After I submit the email, will a copy of it be sent to me?

    Yes, you will receive an automatic response from ServiceNow, including the incident number and issue description.

  • How long does it typically take to receive a reply to my Support email?

    ServiceNow sends an automatic response immediately. GE Support typically responds within 24-48 hours.